Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Lauren Wullbrandt

San Tan Valley,AZ

Summary

To obtain a career that allows growth in the company or organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Asst. Marketing Manager

Hilton Grand Vacations
11.2021 - Current
  • In my position I am responsible for all aspects of the Marketing Department including coaching, training, and monitoring calls, and Show % of marketing Representatives to increase efficiency and ensure outstanding customer service for all of our customers
  • Assist marketing Representatives with day-to-day activities and provide them with guidance and motivation
  • Train, track daily production & attendance, coach and performance manage team according to production standards
  • Handle all Cancel/Save requests whether via written correspondence or phone
  • Take over escalated guest calls to fix issues and provide guest satisfaction
  • Manage revenue by making sure the proper fees are being charged consistently including upgrades,day and change fee’s, and all holiday and extra night charges when applicable
  • Monitor and give feedback on phone calls of marketing reps
  • Assist with team payroll, performance manage missed pushes, pay corrections, etc
  • Create monthly strategies to accomplish monthly goals
  • Monitor and maintain the lead distribution, track our show %, and follow up on any tour related special projects
  • Ensure the privacy and security of confidential information about guests and team members alike
  • Maintain an upbeat, positive and motivated demeanor especially when interacting with HGV guests, coworkers, and managers
  • Team Member is responsible for any other duties as assigned by management based on business needs.

VIP

Concierge, Diamond Resorts
07.2021 - 11.2021
  • Book qualified prospects for sales presentations or alternate marketing options
  • Maintain the minimum standard for penetration, bounce back sales, show percent, and budgeted volume per month based on guest segment
  • Provide a specialized check-in experience and possibly escort guest to unit, as defined by role
  • Learn and deliver branded and scripted sales pitch
  • Collect deposits for presentations booked
  • Book and sell area activities for on-site guests according to business needs and as directed by manager
  • Provide guests with site and area information upon request
  • Familiar with all company programs, systems and resorts
  • Remain current on all area attractions and dining
  • Know the resort and all amenities provided
  • Ensure highest possible resort guest satisfaction
  • Report all negative guest experiences to the In House Manager
  • Have a weekly and monthly review of targeted penetration and budgeted Volume per Guest (VPG) with management
  • Place and receive phone calls to guests on property and prior to arrival to offer full concierge services
  • Willing to work in a variety of different work environments including VIP Concierge, Pre-Arrival and
  • Desk Concierge
  • Attend In House, regional, and staff meetings and trainings, as requested by manager
  • Accurate accounting and reporting of shifts details as communicated by manager
  • Completes all required Company trainings and compliance courses as assigned
  • Adheres to Company standards and maintains compliance with all policies and procedures
  • Performs other related duties as assigned.

House Marketing Coordinator

Wyndham Destinations
02.2021 - 07.2021
  • In person marketing with guests checking into our resorts
  • Schedule the guest to meet with member services to discuss their owner update and workshop
  • The coordinator may offer gifts to the guest for participating in the update
  • Partner with the resort staff to receive arrival sheets of the guests that should be checking in during their shift
  • Distributing parking passes, activity schedules, and area brochures to the guest
  • Must meet production standards on a weekly basis

Owner/CEO

Socialography Media/Tru Social
11.2017 - 12.2020
  • Marketing strategy plans, designing calendars and scheduling posts
  • Optimization greatest audience reach and designing sales funnels.

Photographer/Social Media

Brehm Consulting
05.2017 - 12.2017
  • Social Media Marketing
  • Commercial and person photography
  • Organizing clients and preparing images for social media use
  • Time management and able to meet deadlines.

Retail

  • Sales lead
  • Helps other cast members stay on task and guest service during shift
  • Opens and closes store
  • Handles deposits and paperwork
  • Leads team during shift
  • Guest service.

Stylist

Mainstream Boutique
10.2019 - 06.2020
  • Running, opening and closing boutique
  • Greeting and styling guests
  • Customer service
  • Retail store duties such as social media marketing, live sales videos, changing floor plans, store upkeep etc.

After School Director

ASDC, All Souls School
08.2014 - 03.2016
  • Education
  • To plan an after school curriculum for children in grades K-8 Filling monthly paper work, handling registration, communication with parents

Activity Leader

SACC
01.2013 - 10.2013
  • Education
  • Leading before and after school aged child care
  • Leading groups in activities, snack, homework help and reading.

Lead Cast Member

The Walt Disney Company
05.2012 - 03.2013

Education

No Degree - Business Administration And Management

Kaplan College - Thornton
Denver, CO
05.2008

Real Estate - undefined

Arizona School of Real Estate and Business
Scottsdale, AZ

Skills

  • Customer Service
  • Photography
  • Computer Programs Microsoft Excel
  • Computer Typing
  • Great attention to detail
  • Organization
  • Multi-line Phone Systems
  • Multi-tasking
  • Management
  • Branding
  • Digital Marketing
  • Marketing
  • Social Media Management
  • Strategic Planning
  • Sales Management
  • Email Marketing
  • Blogging
  • High-end sales
  • Microsoft Excel
  • Microsoft Word
  • Microsoft 360
  • Upselling Strategies
  • Customer Assistance
  • Persuasive Selling
  • Digital Databases
  • Reviewing Resumes
  • Hospitality and Accommodation
  • Strong Communication and Interpersonal Skills
  • Building Customer Loyalty
  • Strategic Selling
  • Administrative Support
  • Adaptable and Flexible
  • Meeting Sales Goals
  • Excellent Written and Verbal Communication
  • Positive Customer Engagement
  • Goal-Driven
  • Brand Awareness Generation

Certification

Marketing management (1 year) Budgeting (1 year) Forecasting (1 year) Hospitality (2 years) Customer service (10+ years) Team management (5 years) Marketing (10+ years) Sales (10+ years) Event marketing (3 years) Event planning (3 years) Management reporting (1 year) Computer skills (10+ years)

Additional Information

  • Willing to relocate: Anywhere, Authorized to work in the US for any employer
  • Certifications and Licenses , Real Estate License Present

Timeline

Asst. Marketing Manager

Hilton Grand Vacations
11.2021 - Current

VIP

Concierge, Diamond Resorts
07.2021 - 11.2021

House Marketing Coordinator

Wyndham Destinations
02.2021 - 07.2021

Stylist

Mainstream Boutique
10.2019 - 06.2020

Owner/CEO

Socialography Media/Tru Social
11.2017 - 12.2020

Photographer/Social Media

Brehm Consulting
05.2017 - 12.2017

After School Director

ASDC, All Souls School
08.2014 - 03.2016

Activity Leader

SACC
01.2013 - 10.2013

Lead Cast Member

The Walt Disney Company
05.2012 - 03.2013

Retail

No Degree - Business Administration And Management

Kaplan College - Thornton

Real Estate - undefined

Arizona School of Real Estate and Business

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Lauren Wullbrandt