Lauren Yelenick
Delray Beach,FL
Summary
Experienced marketing and client relations professional with a strong background in the medical device industry. Specializes in brand recognition, product launches, and ensuring customer satisfaction. Adept at leading cross-functional teams and executing data-driven campaigns to drive revenue growth in competitive healthcare markets. Demonstrates success in orthopedic and spine treatments, consistently delivering measurable outcomes and fostering strategic partnerships.
Overview
3
3
years of professional experience
Work History
Clinical Marketing Coordinator
SurGenTec
01.2024 - Current
- Enhanced SurGenTec's presence, establishing the company as a thought leader in orthopedic and spine treatments.
- Enhanced product adoption through comprehensive marketing campaigns for medical technologies.
- Coordinated prompt distribution to ensure up-to-date product knowledge.
- Created specialized marketing content for pain management solutions.
- Won two 2024 Spine Technology Awards by managing development of engaging educational content.
- Organized the company's participation in orthopedic events and managed strategic partnerships, resulting in a broader reach to medical professionals and greater credibility within the spine care community
- Facilitated cross-functional collaboration for streamlined communication and product update delivery, mitigating issues caused by rising communication challenges and driving alignment between marketing and R&D
- Answered general marketing department inquiries by email, phone, and mail.
- Developed visually engaging marketing materials to support product launches and promotions.
Client Relations Manager
SurGenTec
01.2022 - 04.2024
- Resolved customer issues by coordinating with relevant departments.
- Improved efficiency and enhanced customer satisfaction by collaborating with sales, operations, and logistics teams to optimize order processing and track shipments
- Strengthened client bonds with key accounts, leading to a 20% increase in customer satisfaction.
- Achieved 99% client retention rate through proactive issue resolution and strategic planning.
- Achieved a significant increase in sales opportunities by aligning efforts with the sales team for customized solutions.
- Demonstrated exceptional performance and strong revenue-driving capabilities.
Education
BBA - Marketing
Florida Atlantic University
Boca Raton, FL12-2021
Skills
- Customer service
- Event planning
- Teamwork and collaboration
- Detail-oriented
- Relationship building
- Sales support
- Team leadership
- Communications management
Timeline
Clinical Marketing Coordinator
SurGenTec
01.2024 - Current
Client Relations Manager
SurGenTec
01.2022 - 04.2024
BBA - Marketing
Florida Atlantic University
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