Lauren Yelton-Brown
Summary
Well-qualified Leasing Consultant and Office Supervisor with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
3
3
years of professional experience
Work History
Server
Bowlero
10.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Leasing Consultant
The Bluff at Waterworks Landing
05.2023 - Current
- Increased tenant satisfaction by promptly addressing concerns and resolving issues.
- Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
- Responded to requests and scheduled appointments for property showings.
- Maintained high occupancy rates through effective marketing strategies and excellent customer service.
- Collaborated with team members to consistently provide a seamless leasing experience for all clients.
- Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
Certified Trainer and Bird Specialist
Raising Cane's
08.2022 - 02.2023
- Enhanced trainee retention rates through personalized coaching and supportive feedback.
- Improved customer satisfaction by efficiently managing food service operations and addressing guest concerns promptly.
- Maintained a safe and sanitary work environment by enforcing strict adherence to health codes, regulations, and best practices.
- Managed inventory levels effectively, minimizing waste while ensuring availability of key ingredients for popular dishes.
- Conducted regular performance evaluations of team members to identify areas for improvement and provide constructive feedback for growth opportunities.
Manager
Crumbl Cookies
05.2022 - 10.2022
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
Office Supervisor
Premium Garage Door Repair
11.2021 - 05.2022
- Streamlined office operations by implementing efficient filing systems and workflow processes.
- Reduced operational costs through careful budget management and resource allocation.
- Boosted overall office efficiency with appropriate task delegation and workload distribution.
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Managed daily schedules, appointments, and meetings for upper-level executives to ensure optimal time management.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Oversaw the onboarding process for new employees, ensuring proper training was provided for seamless integration into the team.
- Developed strong working relationships with vendors to negotiate favorable contracts for office supplies and services.
- Contributed to long-term business growth strategies by providing insightful suggestions during planning sessions.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Updated reports, managed accounts, and generated reports for company database.
Food Service Employee
Buc-ee's
05.2021 - 11.2021
- Increased sales through effective upselling of menu items and daily specials to patrons.
- Improved customer satisfaction by providing efficient and friendly food service in a high-volume setting.
- Maintained a clean and sanitary work environment, ensuring compliance with health and safety regulations.
- Demonstrated excellent multitasking abilities, managing multiple tasks simultaneously while maintaining high-quality standards.
- Assisted in training new employees on proper food handling techniques, company policies, and customer service best practices.
Education
Bachelor of Science in Commerce and Business Administration - Business Management
The University of Alabama
05.2025
Associates Degree in General Studies -
Grayson College
08.2022
High School Diploma -
Bells High School
05.2021
Skills
- Certified in Microsoft Office (Word, Excel, Powerpoint)
- TABC and Food Handlers Certified
- Safe Food Handling
- Suggestive Selling
- Sales Expertise
- Cash Handling
- Item Promotion
- Menu Memorization
- Schedule Development
- Training and Mentoring
- Marketing
Timeline
Server
Bowlero
10.2023 - Current
Leasing Consultant
The Bluff at Waterworks Landing
05.2023 - Current
Certified Trainer and Bird Specialist
Raising Cane's
08.2022 - 02.2023
Manager
Crumbl Cookies
05.2022 - 10.2022
Office Supervisor
Premium Garage Door Repair
11.2021 - 05.2022
Food Service Employee
Buc-ee's
05.2021 - 11.2021
Bachelor of Science in Commerce and Business Administration - Business Management
The University of Alabama
Associates Degree in General Studies -
Grayson College
High School Diploma -
Bells High School