Lauren Yochum
Bath,NY
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Highly skilled dispatcher with background in managing complex logistics and coordinating transportation services. Possess strong communication, problem-solving, and organizational skills essential for high-pressure environments. Demonstrated ability to improve dispatch efficiency and accuracy, significantly enhancing operational flow. Committed to maintaining clear and effective communication between drivers, customers, and management to ensure timely and precise delivery schedules.
Overview
10
10
years of professional experience
Work History
Dispatch Manager
Fleet Pride
Bath , NY
08.2024 - Current
- Managed daily scheduling of labor and equipment needs and changes, embracing continuous improvement efforts.
- Processed accounts receivable, accounts payable and payroll, utilizing in-house software.
- Prepared daily work and run schedules.
- Managed crisis situations effectively, minimizing impact on service delivery and customer satisfaction.
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones.
- Trained new dispatch staff on company policies, software, and best practices for effective dispatch management.
- Promoted safe work activities by conducting safety audits and attending company safety meetings.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
- Advised personnel about accidents, weather conditions or other hazards.
- Relayed work orders and information between work crews, supervisors, and field personnel.
Assistant Tasting Room Manager
Heron Hill Winery
Himrod, NY
03.2018 - 06.2021
- Trained new employees to perform duties.
- Provided exceptional customer service to guests by answering questions, providing wine recommendations, and addressing complaints.
- Processed payments using POS systems accurately and securely.
- Resolved problems or concerns to satisfaction of involved parties.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Organized events for customers such as private parties, tastings, and educational classes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted with customer requests and answered questions to improve satisfaction.
- Utilized various software and tools to streamline processes and optimize performance.
- Completed day-to-day duties accurately and efficiently.
- Responded promptly to emails or phone calls regarding customer inquiries.
Front Desk Manager
Days Inn Hotel
Bath , NY
05.2015 - 01.2017
- Completed financial audits on scheduled basis.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Responded promptly to emergency situations such as medical emergencies or fire alarms according to established procedures.
- Coordinated check-out processes including verifying room charges, collecting payment and issuing receipts.
- Managed guest check-in and check-out procedures, reservations and payments.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Resolved customer complaints in a timely manner while maintaining a friendly attitude towards guests.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted transactions, confirming patient information, and processing according to standard protocol.
- Implemented quality control measures to uphold company standards.
- Corrected guest issues promptly with knowledgeable and friendly service.
Education
Associate Degree in Business - Business
Corning Community College
Corning, NY12-2022
Skills
- Strong leadership
- Order data entry
- Calendar management
- Environmental awareness
- Customer relations
- Sales support
- Valiant scheduling program
- Schedule management
- Documentation skills
- Service scheduling
- Employee scheduling
- Patient registration
- Call schedule distribution
- Strong work ethic
Timeline
Dispatch Manager
Fleet Pride
08.2024 - Current
Assistant Tasting Room Manager
Heron Hill Winery
03.2018 - 06.2021
Front Desk Manager
Days Inn Hotel
05.2015 - 01.2017
Associate Degree in Business - Business
Corning Community College
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