Lauren Young
Fulton,MS
Summary
Dedicated Account Manager for Temporary Staffing who is successful at handling numerous clients and difficult individuals. Focused on attending to various customer needs with history achieving and exceeding expectations.
Overview
17
17
years of professional experience
Work History
Senior Account Manager
Travel Nurse Across America
Fulton, MS
01.2022 - Current
- Coordinated with facilities and third party vendors to evaluate temporary nurse staffing demands.
- Assisted in the selection of suitable candidates through close collaboration with recruitment team
- Applied strong critical thinking abilities to successfully address conflicts and problems that arose with facility and placed candidates.
- Ensured accuracy of submitted profiles, matching job requirements
- Managed communication with facility contacts through various mediums, including email, phone, and online platforms.
- Sustained consistent follow-up with facilities & third party vendors on a daily basis to track progress of active submissions.
- Collaborated with Sales Team to fulfill client contract requirements.
- Ensured accuracy of contract information prior to candidate review.
- Ensured accurate job order postings in our internal database.
- Built and maintained strong working relationships both internally and externally.
- Delivered accurate and timely responses to internal and external partners.
- Ensured smooth collaboration with internal staff by utilizing email, phone, Teams, and internal database as primary communication platforms.
Account Manager Liaison Team Lead
Travel Nurse Across America
Fulton, MS
08.2021 - 12.2021
- Achieved promotion to the Account Manager Liaison Team in just 10 months.
- Supervised a team consisting of 10 Account Manager Liaisons.
- Collaborated closely with the Account Management team to ensure optimal performance of assigned Account Manager Liaison responsibilities.
- Audited the work of Account Management Liaisons by reviewing posted job orders and profiles submitted in websites for accuracy and timely completion.
- Collaborated with IT to implement internal database updates from an Account Manager Liason perspective.
- Provided training and guidance to new Account Manager Liaisons.
Account Manager Liaisaon
Travel Nurse Across America
Fulton, MS
11.2020 - 07.2021
- Managed the posting of facility temporary nurse job order in internal database.
- Assigned to Account Manager with the highest volume of job orders.
- Ensured accurate posting of all job orders in internal database by reviewing information from online job portals.
- Processed an average of 300-400 job postings daily, ensuring accurate documentation and timely updates to job orders.
- Utilized 30+ online job portals for candidate submissions and served as a resource to assist team members with submission challenges.
- Temporarily assumed responsibilities of multiple Account Managers in their absence.
Placement Specialist
Medical Solutions
Tupelo, MS
03.2020 - 11.2020
- Process Reassignments/New (Lapse) Placements.
- Conducted precall and follow-up calls with travelers to track the progress of required documents.
- Verified HR, background, health, certifications, licensure documents.
- Conducted background checks and arranged drug/health screenings
- Established and organized internal documents and supplementary paperwork/testing
- Managed collection and validation of resumes, references, and employment/education verifications
Client Service Coordinator
Medical Solutions
Tupelo, MS
09.2017 - 02.2020
- Pioneered the role of First Client Service Coordinator in company, focusing exclusively on working with third party vendors.
- Successfully fostered positive relationships with healthcare intermediaries and entities to ensure consistent support for hospital needs, billing, and overall operations.
- Collaborated with Career Consultants to identify qualified healthcare professionals for available job positions.
- Assist Operations Team and Career Consultants in evaluating, arranging, and submitting pre-employment documents to client facilities.
- Maintained strong relationships with client facilities through consistent follow-ups before, during, and after traveler assignments.
- Collaborated with Operations Team and Career Consultants to address challenging personal and professional matters encountered by travelers.
Client Manager
Medical Solutions
Tupelo, MS
06.2013 - 09.2017
- Prospected for new business by making cold-calls.
- Assessed temporary nurse staffing requirements by collaborating with new and assigned facilities.
- Negotiated and reviewed contracts with new clients, encompassing both Medical Solutions contract templates and facility templates.
- Performed analysis to determine current market rates for active and pending contracts.
- Answered all contract questions for internal and external inquiries.
- Managed all inquiries regarding invoicing, billing, or compliance concerning placed temporary staff.
- Solving any issues concerning temporary staff at facilities promptly.
- Performed a comprehensive review of all candidate submissions before submission.
- Ensured accurate and up-to-date client information was recorded in the internal database.
Account Manager
On Assignment Nurse Travel
Tupelo, MS
01.2009 - 05.2013
- On Assignment Nurse Travel was acquired by Medical Solutions in 2013.
- Collaborated with assigned facilities to assess and address temporary nurse staffing requirements.
- Negotiated terms for new business contracts.
- Conducted bill rate analysis to determine new contract rates across different geographic areas.
- Reviewed contracts for billing/invoicing terms, bill rates, cancellation policies, and compliance requirements.
- Resolved issues with temporary staff at facilities.
- Compiled required compliance items for staff to send to facilities.
Account Manager Tech
On Assignment Nurse Travel
Tupelo, MS
12.2006 - 12.2008
- Assisted Account Managers in fulfilling their daily responsibilities.
Education
BBA - General Business Administration
Mississippi State University
Mississippi State, MS08-2004
Skills
- Order Management
- Business Development
- Partnership Development
- Customer Relations
- Resume Screening
- Interview scheduling
- Documentation Management
- Administrative Support
Timeline
Senior Account Manager
Travel Nurse Across America
01.2022 - Current
Account Manager Liaison Team Lead
Travel Nurse Across America
08.2021 - 12.2021
Account Manager Liaisaon
Travel Nurse Across America
11.2020 - 07.2021
Placement Specialist
Medical Solutions
03.2020 - 11.2020
Client Service Coordinator
Medical Solutions
09.2017 - 02.2020
Client Manager
Medical Solutions
06.2013 - 09.2017
Account Manager
On Assignment Nurse Travel
01.2009 - 05.2013
Account Manager Tech
On Assignment Nurse Travel
12.2006 - 12.2008
BBA - General Business Administration
Mississippi State University