Lauren Zdon
Collegeville,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Program Manager
Tower Health, Hospital
01.2022 - Current
- Oversaw all aspects of the Internal Medicine residency program, including recruitment, onboarding, and ongoing professional development for residents.
- Collaborated with department heads, faculty, and external partners to design and implement effective curriculum structures, ensuring alignment with accreditation requirements.
- Managed scheduling, rotations, and assignments to optimize the learning experience for residents and ensure compliance with program guidelines.
- Organized and facilitated regular meetings with program stakeholders to address concerns, provide updates, and foster a positive and collaborative learning environment.
- Created and maintained documentation, including policies, procedures, and records, to support accreditation processes and audits.
Administrative Assistant
Tower Health, Pottstown Hospital
01.2018 - 01.2022
- Coordinated and managed schedules, appointments, and meetings for healthcare professionals and departmental leaders within the Cancer Center.
- Facilitated communication between patients, medical staff, and other administrative departments, ensuring a seamless flow of information.
- Scheduled and coordinated patient appointments, treatments, and follow-up visits, optimizing patient care pathways.
- Responded to inquiries from patients and their families, providing information and assistance in a compassionate and supportive manner.
- Handled general clerical tasks, such as data entry, filing, and phone correspondence, contributing to the overall efficiency of the Cancer Center.
Chiropractic Assistant
New Hanover Chiropractic
01.2016 - 01.2017
- Managed front desk operations, including greeting patients, scheduling appointments, and handling phone inquiries in a friendly and professional manner.
- Coordinated patient check-in and check-out processes, verifying insurance information and maintaining accurate patient records.
- Assisted chiropractors in patient care by preparing treatment rooms, obtaining patient histories, and facilitating communication between healthcare providers and patients.
- Handled billing and coding responsibilities, ensuring accuracy and compliance with healthcare regulations.,
- Responded to patient inquiries, providing information on chiropractic services, treatment plans, and post-appointment care.
Customer Service Representative
Quest Diagnostics
01.2012 - 01.2013
- Addressed up to 50 often irate callers per day and resolved complex billing issues
- Monitored call queue for high volume and accelerated pace while maintaining quality
- Operated specialized database, memorizing 100s of unique billing and diagnostic codes.
Substitute Teacher
Substitute Teacher Service
08.2010 - 01.2012
- Adapted to diverse classrooms by assessing needs in each placement, establishing productive learning environment, and engaging students within framework of each prescribed lesson
- Collaborated with teams at different sites each day, synthesizing policy and protocol at more than 12 schools in 6 districts, both private and public.
Education
Bachelor of Science - Elementary and Early Childhood Education
Temple University
2010
Skills
- Computer Proficiency
- Policy and Procedure Adherence
- Problem-Solving Ability
- Prioritization
- Minute Taking
- Administrative and Office Support
- Managing Multiple Tasks
- Calm and Professional Under Pressure
- Spreadsheets
- Coordination
- Concur
Timeline
Program Manager
Tower Health, Hospital
01.2022 - Current
Administrative Assistant
Tower Health, Pottstown Hospital
01.2018 - 01.2022
Chiropractic Assistant
New Hanover Chiropractic
01.2016 - 01.2017
Customer Service Representative
Quest Diagnostics
01.2012 - 01.2013
Substitute Teacher
Substitute Teacher Service
08.2010 - 01.2012
Bachelor of Science - Elementary and Early Childhood Education
Temple University