Lauren Zepernick
Los Angeles,CA
Summary
Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations and ideal customer experiences. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.
Overview
13
13
years of professional experience
Work History
Cashier Team Lead
Pachataco
North Hollywood, CA
10.2021 - Current
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Operated POS cash register and equipment to collect payments.
- Assisted customers by answering questions and fulfilling requests.
- Increased customer loyalty and retention.
- Maintained stock within optimal levels to meet expected customer and sales levels.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
Cashier
Leaf Over Beef
North Hollywood, CA
07.2021 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Used POS system to enter orders, process payments and issue receipts.
Bar Manager
Speakeasy
Pasadena, CA
04.2016 - 10.2021
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Decreased waste, following strict recipes and drink measurement protocol.
- Merged productivity initiatives while complying with restaurant policies and procedures.
Bartender Shift Manager
PF Changs Restaurant
Burbank, CA
06.2016 - 06.2019
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
Server
On The Border Restaurant
Roseville, CA
03.2014 - 05.2016
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Education
No Degree - Nursing Assistance
Sinclair Community College
Dayton, OHBachelor of Science - Family Consumer Sciences Nutrition And Dietetics
California State University Northridge
Northridge, CA12.2023
Associate of Science - Natural Sciences
Los Angeles Valley College
Van Nuys, CA06.2021
High School Diploma -
Dominion Academy of Dayton
Dayton, OH06.2007
Skills
- Team building
- Decision-Making
- Flexible and Adaptable
- Active Listening
- Multitasking Abilities
- Analytical and Critical Thinking
- Planning and Coordination
- Interpersonal Communication
- Attention to Detail
Accomplishments
Volunteer working with people without homes living on Skid Row. Passing out clothing and food and giving explanations through interpersonal communication.
Volunteer for Starts With One (non-profit)
On Sunday mornings I meet up with the team and set up and hand out clothing and food to those in need in the Downtown Los Angeles area. I truly enjoy interacting with the wonderful humans and explaining what items are and helping them find clothes and food that help them look and feel good. I enjoy seeing familiar faces and have made many personal connections within the organization.
Timeline
Cashier Team Lead
Pachataco
10.2021 - Current
Cashier
Leaf Over Beef
07.2021 - Current
Bartender Shift Manager
PF Changs Restaurant
06.2016 - 06.2019
Bar Manager
Speakeasy
04.2016 - 10.2021
Server
On The Border Restaurant
03.2014 - 05.2016
No Degree - Nursing Assistance
Sinclair Community College
Bachelor of Science - Family Consumer Sciences Nutrition And Dietetics
California State University Northridge
Associate of Science - Natural Sciences
Los Angeles Valley College
High School Diploma -
Dominion Academy of Dayton
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