Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Zermeno

Blackfoot,ID

Summary

Proactive Disability Hearing Manager with extensive experience in case management, team collaboration, and client advocacy. Successfully reduced client wait times and implemented quality assurance measures, improving hearing processes and client satisfaction. Strong skills in policy interpretation, documentation, and maintaining up-to-date knowledge of relevant laws and regulations.

Professional with strong background in disability case management. Skilled in assessing individual needs, developing tailored action plans, and coordinating with medical professionals and support services. Known for effective team collaboration and adaptability in dynamic environments. Proven ability to achieve results through empathetic communication and thorough problem-solving.

Experienced professional skilled in managing disability cases, ensuring compliance, and providing individualized client support. Known for strong focus on team collaboration and achieving results, consistently adapting to changing needs. Expertise in case assessment, client advocacy, and effective communication.

Experienced with managing disability cases and providing client support. Utilizes strong organizational skills and regulatory knowledge to ensure compliance and effective service delivery. Track record of building collaborative relationships with clients and multidisciplinary teams, leading to positive outcomes.

Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.

Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.

Overview

16
16
years of professional experience

Work History

Disability Hearing Manager

Trajector Disability Manager
12.2022 - Current
  • Led regular team meetings to discuss ongoing cases, share updates, and strategize improved approaches for future hearings.
  • Reduced client wait times by efficiently scheduling and conducting hearings in a timely manner.
  • Maintained up-to-date knowledge of relevant laws, regulations, and best practices in the field of hearing management.
  • Implemented quality assurance measures through regular audits of case files, identifying areas for improvement and correcting discrepancies as needed.
  • Strengthened client trust and satisfaction by consistently providing timely, accurate, and compassionate service throughout the hearing process.
  • Contributed to a positive work environment by actively supporting colleagues and fostering a culture of collaboration, growth, and mutual respect.
  • Improved hearing processes by streamlining documentation and case management practices.
  • Enhanced communication with clients by implementing clear and concise written correspondence.
  • Collaborated with multidisciplinary teams to provide comprehensive support for clients with diverse needs.
  • Conducted thorough investigations into each case, gathering all necessary information to make informed decisions.
  • Continuously sought opportunities for professional development within the field of hearing management to enhance expertise and stay current with industry trends.
  • Ensured accurate record-keeping by diligently updating case files and tracking key details throughout the hearing process.
  • Promoted a client-centered approach to hearings, actively listening to concerns and addressing them appropriately during proceedings.
  • Developed strong working relationships with community resources to better serve the needs of clients.
  • Facilitated smooth transitions between phases of the hearing process by effectively coordinating efforts among team members and external partners involved in each case.
  • Handled sensitive information with discretion, protecting client confidentiality at all times.
  • Increased staff efficiency through regular training sessions and performance evaluations.

Quality Control Inspector

Lamb Weston
04.2012 - 07.2017
  • Communicated with production team members about quality issues.
  • Inspected quality of products, taking note of functionality, appearance and other specifications.
  • Inspected incoming and outgoing materials for accuracy and quality.
  • Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
  • Performed visual inspections and non-destructive tests where appropriate.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
  • Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
  • Completed precise measurements using special tools.
  • Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
  • Identified and documented quality discrepancies for management to develop resolutions.
  • Reduced product rejection rates by collaborating with production teams to address quality issues proactively.

Technical Support Representative

Convergys
01.2009 - 03.2012
  • Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
  • Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
  • Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
  • Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.

Education

No Degree - Computer Science

Idaho State University
Pocatello, ID
05-2026

High School Diploma -

Shoshone-Bannock High School
Fort Hall, Idaho
05-2008

Skills

  • Disability Knowledge
  • Strong Organization
  • Client Advocacy
  • Ethical practices
  • Policy Interpretation
  • Documentation proficiency
  • Case assessment
  • Teamwork and Collaboration
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Excellent Communication
  • Organizational Skills
  • Team Collaboration
  • Effective Communication
  • Adaptability and Flexibility
  • Decision-Making
  • Task Prioritization
  • Self Motivation
  • Case Management

Timeline

Disability Hearing Manager

Trajector Disability Manager
12.2022 - Current

Quality Control Inspector

Lamb Weston
04.2012 - 07.2017

Technical Support Representative

Convergys
01.2009 - 03.2012

No Degree - Computer Science

Idaho State University

High School Diploma -

Shoshone-Bannock High School
Lauren Zermeno