Lauren A. Ghoston

· Implement state learning standards and IDEA curricula and assessments to meet ambitious academic expectations.

· Submit weekly lesson plans two weeks in advance for feedback.

· Administer formal and informal assessments to track each individual, student’s progress and learning needs, adjust lesson plans accordingly and update grade book weekly.

· Communicate students’ progress with student and family on a weekly basis.

· Incorporate a clear and consistent behavior management system that aligns to campus- wide initiatives while developing students’ character and sense of community in the classroom.

• Provide intervention to individual students and small groups to conduct instructional activities and develop academic skills as outlined by the teacher.
• Assist teachers in implementing program objectives that support developmental, behavioral and academic student performance.
• Help with inventory, care and maintenance of equipment, books and supplies.
• Copied, organized and distributed classroom assignments or other paperwork.

• Provide customers with information regarding account features and benefits.
• Helped clients protect assets through variety of strategies.
• Provided advice on different bank products and financial options.
• Managed escalated phone calls by applying conflict resolutions skills.

• Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
• Answered general questions about the restaurant and menu.
• Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
• Worked flexible schedule and extra shifts to meet business needs.

• Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
• Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
• Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
• Upheld strict security procedures to verify identities when completing actions for members and giving out private banking information.

• Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedules.

• Assisted with school field trips and special events by collecting permission slips and payments.
• Applied positive behavior management techniques to enhance social interactions and emotional development.
• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Planned and guided age-appropriate tasks like reading and crafts.

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Educated customers on use of banking website and mobile apps.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Stocked supplies for customers and personal teller station.

• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Worked flexible schedule and extra shifts to meet business needs.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Checked personal identifications during alcohol and tobacco sales.
• Collected and authorized payments of guests.