Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Lauren A. Johnson

Detroit,MI

Summary

Adept at multitasking and problem-solving, I significantly enhanced team productivity and customer satisfaction at Thompson Hospitality. My expertise in sanitation practices and exceptional customer service, coupled with a friendly, positive attitude, consistently met and exceeded employer expectations.

Successful Executive with over 5+ years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills. Entrepreneurial attitude for optimal profitability. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives.

Overview

4
4
years of professional experience

Work History

Cafeteria Worker

Thompson Hospitality
09.2024 - 11.2024
  • Cleaned and sanitized surfaces, tools and equipment.
  • Restocked condiments, beverages and utensils per expected use levels.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Prepared ingredients and recipe components ahead of time.
  • Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
  • Received and stored incoming supplies according to procedures.
  • Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
  • Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
  • Maximized food safety by consistently following proper food handling procedures and storage guidelines.
  • Followed all proper handling procedures for prepared foods, ingredients and leftovers.
  • Streamlined cafeteria operations by organizing supplies, stocking shelves, and maintaining clean workspaces.
  • Managed cash register transactions accurately, ensuring all financial responsibilities were met with precision and consistency.

Student Worker

Chick-fil-A
01.2024 - 11.2024
  • Took and followed detailed directions from others.
  • Worked in team environment to maintain high levels of productivity.
  • Maintained tidy and organized environment to comply with cleanliness standards.
  • Demonstrated strong problem-solving abilities when faced with unexpected challenges during event coordination or daily tasks.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Worked closely with the front-of-house staff to ensure seamless coordination between kitchen operations and customer service functions.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished serving stations with fresh food and cleaned up spills.

Crew Member

Taco Bell Cantina
05.2024 - 08.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Prepared products following restaurant, health, and safety standards and procedures.

Sales Associate

Marshalls Department Store
08.2023 - 01.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

Clothing Processor and Designer

Bcco Nyc
06.2023 - 07.2023
  • Collaborated closely with fellow employees to establish a cohesive team dynamic, resulting in a more enjoyable and productive work atmosphere.
  • Enhanced customer satisfaction by providing exceptional service and prompt assistance with clothing selections.
  • Increased sales by creating visually appealing merchandise displays to showcase the latest fashion trends.
  • Demonstrated adaptability by remaining flexible with scheduling needs and willingly taking on additional responsibilities during peak business periods or staff shortages.
  • Improved store cleanliness and organization by actively maintaining the sales floor and dressing rooms during shifts.
  • Expedited order fulfillment processes by efficiently unpacking shipments, tagging new merchandise, and updating inventory records accordingly.
  • Examined products for imperfections and defects.
  • Checked color, shape, texture and grade of products and materials against established templates, charts, and samples.
  • Designed custom pieces for high-profile clientele, showcasing versatility and adaptability as a designer.
  • Improved manufacturing efficiency by working closely with production teams to address bottlenecks and streamline workflows.
  • Sketched artistic and fresh designs for consideration.

Crew Member

Taco Bell
05.2023 - 07.2023
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Marketing and Communications Intern

Chosen Skin LLC
04.2023 - 07.2023
  • Streamlined internal communications for improved efficiency, implementing a centralized system for sharing information among team members.
  • Enhanced brand visibility by developing and executing strategic marketing campaigns.
  • Assisted in crafting press releases to garner media coverage for company announcements or product launches, increasing public relations exposure.
  • Organized CRM database maintenance tasks, aiding efficient lead management practices within the organization.
  • Boosted brand engagement by creating compelling social media posts and campaigns.
  • Enhanced brand recognition through the development of tailored marketing materials and visually appealing graphics.
  • Improved community interaction on social media platforms, responding to comments and messages, fostering loyal and active community.
  • Led content audit to identify and refresh outdated material, keeping website content relevant and engaging.

Intern

Harlem Fashion
03.2021 - 07.2023
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Prepared project presentations and reports to assist senior staff.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Contributed to positive work environment by actively participating in team-building activities.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gained industry experience through hands-on participation in fashion shows, photoshoots, and showroom preparations.
  • Designed seasonal styles according to upcoming trends and popular color palettes.
  • Oversaw production fashion line from concept to completion.
  • Worked with photographers and stylists to showcase products for optimal visibility.
  • Participated in trade shows to showcase garments and attract buyers.
  • Gained exposure to various aspects of fashion business operations, including production management and quality control procedures.

Crew Member

Five Guys
04.2022 - 05.2023
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Learned other teammates' work tasks to train as backup.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.

Retail Sales Associate

Aeropostale
10.2021 - 04.2022
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.

Crew Member

McDonald's
06.2021 - 09.2021
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Became familiar with products to answer questions and make suggestions.
  • Stocked shelves to organize aisles in assigned department.
  • Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities.

Education

Bachelor of Science - Management

Virginia State University
Petersburg, VA
12-2027

High School Diploma -

HIGH SCHOOL OF FASHION INDUSTRIES
New York, NY
06-2023

Skills

  • Dishwashing
  • Sanitation practices
  • Cooking
  • Problem-solving
  • First aid training
  • Event preparation
  • Event planning
  • Customer service
  • Teamwork and collaboration
  • Time management
  • Production leadership
  • Multitasking
  • Excellent communication
  • Attention to detail
  • Decision-making
  • Conflict resolution
  • Task prioritization
  • Team building
  • Active listening
  • Conflict management
  • Analytical thinking
  • Design thinking
  • Branding and identity
  • Sketching and illustration
  • Design research
  • Sketching
  • Client satisfaction
  • Concept development
  • Production methods
  • Material selection
  • Client presentation delivery
  • Friendly, positive attitude
  • Dependable and responsible
  • Flexible and adaptable
  • Multitasking Abilities
  • Critical thinking
  • Organizational skills
  • Calm under pressure
  • Verbal communication
  • Verbal and written communication
  • Goal setting
  • Relationship building
  • Strategic planning
  • Performance management
  • Excellent people skills
  • Outgoing personality
  • Cash handling
  • Goal oriented
  • Exceptional customer service
  • Meeting deadlines

Interests

  • I participate in a variety of outdoor recreational activities
  • High-Intensity Interval Training
  • Dancing
  • Regularly practice mindfulness and meditation for overall wellness
  • Passionate about balancing physical health with mental and emotional wellness
  • Acting and Theater
  • Fashion
  • Creative Writing
  • Dance
  • Participate in local theater productions, enhancing my public speaking and teamwork skills

Timeline

Cafeteria Worker

Thompson Hospitality
09.2024 - 11.2024

Crew Member

Taco Bell Cantina
05.2024 - 08.2024

Student Worker

Chick-fil-A
01.2024 - 11.2024

Sales Associate

Marshalls Department Store
08.2023 - 01.2024

Clothing Processor and Designer

Bcco Nyc
06.2023 - 07.2023

Crew Member

Taco Bell
05.2023 - 07.2023

Marketing and Communications Intern

Chosen Skin LLC
04.2023 - 07.2023

Crew Member

Five Guys
04.2022 - 05.2023

Retail Sales Associate

Aeropostale
10.2021 - 04.2022

Crew Member

McDonald's
06.2021 - 09.2021

Intern

Harlem Fashion
03.2021 - 07.2023

Bachelor of Science - Management

Virginia State University

High School Diploma -

HIGH SCHOOL OF FASHION INDUSTRIES

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Lauren A. Johnson