Summary
Overview
Work History
Education
Skills
Timeline
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Laurena Lewis

Ardmore,TN

Summary

Dynamic professional with a proven track record in customer service excellence and sales management, notably at Safeway. Expert in enhancing customer satisfaction and streamlining operations, demonstrated by exceptional time management and negotiation skills. Achieved notable improvements in customer retention and operational efficiency, leveraging strong communication and reliability.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Knowledgeable [Desired Position] with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.

Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

23
23
years of professional experience

Work History

Manager

Osterman's Mini Warehouses
07.2017 - 10.2024
  • Managed and motivated employees to be productive and engaged in work.

deliver cars to and from the airport (shuttle service)

custmer service, do cleaning of office and manage daily

cash flow.

In charge of closing business at the end of day.



Housekeeper/Head of Housekeeping Services

C'mon Inn Hotel & Suites
01.2008 - 07.2017
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Cashier

Safeway
04.2016 - 03.2017
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Cashier

Walmart
06.2001 - 07.2005
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

High School Diploma -

Helena High School
Helena, MT
06-1984

Skills

  • Verbal and written communication
  • Sales management
  • Marketing
  • Negotiation
  • Time management skills
  • Cleaning and sanitizing
  • Customer service excellence
  • Reliability and punctuality

Timeline

Manager

Osterman's Mini Warehouses
07.2017 - 10.2024

Cashier

Safeway
04.2016 - 03.2017

Housekeeper/Head of Housekeeping Services

C'mon Inn Hotel & Suites
01.2008 - 07.2017

Cashier

Walmart
06.2001 - 07.2005

High School Diploma -

Helena High School
Laurena Lewis