Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Bailey

Lauren Bailey

Ringgold,GA

Summary

Dynamic Assistant General Manager at Ruth's Chris Steak House with proven expertise in operations management and staff development. Enhanced guest satisfaction through strategic training programs and effective inventory control, resulting in optimized stock levels. Strong leadership skills fostered a motivated team, driving exceptional service quality and Guest retention.

WIth a lifelong foundation in the Hospitality Industry beginning at the age of fourteen, I bring over two decades of hands-on experience, operational expertise, and people-centered leadership. Although my formal education was limited when I left The Center for Creative Arts to help support my family, the real-world experience I gained has shaped me into a resilient , resourceful,and growth-driven professional. Raised in a Christian household, I carry strong values, a dedicated work ethic, and an unwavering commitment to excellence.

My passion for hospitality has fueled a continual desire to learn, improve, and elevate the guest and employee experience. I believe that if you can succeed in hospitality-an industry rooted in service, adaptability, and human connection-you can thrive in any area of business. Serving others, is a universal language, and I take pride in earning respect by leading from the front, never hesitate to step into chaos, roll up my sleeves, and support my team.

I value communication, teamwork, and creating an environment where staff feel like a community rather than just coworkers. With the right leadership perspective, operational challenges don't have to be a "nightmare"-they can be opportunities to build culture, strengthen relationships, and deliver excellence. I bring this mindset into every role, driving results through integrity, collaboration, and genuine passion for the work.

Overview

23
23
years of professional experience

Work History

Assistant General Manager

Ruth's Chris Steak House
04.2016 - Current
  • Managed daily operations to ensure exceptional guest experiences and service quality.
  • Coordinated staff training programs to enhance team performance and operational efficiency.
  • Implemented inventory control measures, optimizing stock levels and minimizing waste.
  • Developed and maintained positive relationships with vendors to secure favorable product pricing.
  • Oversaw scheduling processes, ensuring adequate staffing for peak service periods.


Server

Wally's Restaurant
05.2012 - 08.2014
  • Implemented upselling techniques that enhanced guest satisfaction and increased sales revenue.
  • Resolved customer complaints swiftly, fostering a positive dining experience and loyalty.
  • Conducted regular inventory checks to ensure proper stock levels of supplies and utensils.
  • Maintained cleanliness and organization of dining areas in compliance with health regulations.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.

Server

Longhorn Steakhouse
02.2012 - 02.2014
  • Delivered exceptional customer service by promptly addressing guest needs and inquiries.
  • Managed multiple tables efficiently, ensuring timely food and beverage service.
  • Collaborated with kitchen staff to maintain high food quality and presentation standards.
  • Trained new servers on menu knowledge, service protocols, and restaurant policies.

Server

Top of the Dock
07.2011 - 01.2012
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

Cracker Barrel Restaurant
06.2008 - 05.2010
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

House Keeper

Staybridge Suites Hotel
01.2007 - 05.2008
  • Managed daily cleaning operations to ensure guest satisfaction and maintain hotel standards.
  • Conducted thorough inspections of guest rooms and public areas for cleanliness and safety compliance.
  • Trained and mentored new housekeeping staff on best practices and hotel protocols.
  • Implemented efficient cleaning schedules to optimize workflow and reduce turnaround time.

Line Cook/Server

Cici's Pizza
01.2004 - 05.2005
  • Prepared menu items according to established recipes and portion guidelines.
  • Operated kitchen equipment safely and efficiently to maintain productivity.
  • Collaborated with team members to ensure timely food service during peak hours.
  • Maintained cleanliness and organization of cooking stations in compliance with health standards.
  • Assisted in training new staff on kitchen procedures and safety protocols.

Cashier

Steak N Shake
01.2003 - 09.2003
  • Processed customer transactions efficiently using point-of-sale systems.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Maintained accurate cash drawer balances, ensuring financial integrity at end of shifts.
  • Trained new cashiers on operational procedures and customer engagement techniques.

Education

GED -

Chattanooga State Community College
Chattanooga, TN

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Food safety and sanitation
  • Team leadership expertise
  • Budget control
  • Business development
  • Sales forecasting
  • Vendor relationship management
  • Customer retention
  • Financial reporting
  • Staff hiring
  • Employee motivation
  • Inventory management
  • Customer relations
  • Strategic planning
  • Payroll administration and timekeeping
  • Policy development and enforcement
  • P&L management
  • Performance evaluation and monitoring
  • Proficient in Excell and Microsoft Office
  • Business growth initiatives

Timeline

Assistant General Manager

Ruth's Chris Steak House
04.2016 - Current

Server

Wally's Restaurant
05.2012 - 08.2014

Server

Longhorn Steakhouse
02.2012 - 02.2014

Server

Top of the Dock
07.2011 - 01.2012

Server

Cracker Barrel Restaurant
06.2008 - 05.2010

House Keeper

Staybridge Suites Hotel
01.2007 - 05.2008

Line Cook/Server

Cici's Pizza
01.2004 - 05.2005

Cashier

Steak N Shake
01.2003 - 09.2003

GED -

Chattanooga State Community College
Lauren Bailey