Summary
Overview
Work History
Education
Skills
Projects
References
Hobbies and Interests
Awards
References
Timeline
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Lauren (Bunni) Reagan

Cedar Falls,IA

Summary

Hardworking, overachieving, and striving for success. Reliable manager demonstrating a high level of ownership and initiative. Possessing an exceptional work ethic and a desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals and team development. Looking for a new role where hard work and dedication will be highly valued. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Amazon
Cedar Falls, IA
08.2024 - Current
  • Ship packages to customers, guaranteeing all items remain undamaged
  • Facilitated punctual loading and departure for drivers, achieving a 100% on-time dispatch record
  • Executed Glamazon rollout on site
  • Established WIO3 warehouse operations and commenced site activation.
  • Maintain associate engagement and inclusion metrics at 100% by translating all content into native languages and delivering essential resources.
  • Maintained zero safety incidents on OTR side and during all shifts
  • Maintained high standards leading to top rankings within competitive landscape.

Manager/Barista/Bartender/Server Manager

Bisbee Royale
Bisbee, AZ
02.2022 - 05.2024
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Provided leadership during times of organizational change or crisis situations.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Inspected dining and serving areas for cleanliness and proper setup.

Receptionist

A Goodman's Ink
Queen Creek, AZ
03.2021 - 08.2022
  • Provided exceptional customer service to all incoming guests.
  • Skillfully managed a high volume of incoming calls, promptly addressing inquiries and efficiently transferring calls to the relevant personnel.
  • Organized schedules and facilitated appointments for diverse range of clients.
  • Verified visitors' identification cards before allowing access to the building.
  • Performed data entry tasks into various computer systems accurately and promptly.
  • Maintained a neat reception area by organizing materials and tidying up furniture.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.

Shift Leader

Dunkin Donuts
Queen Creek, AZ
12.2019 - 06.2021
  • Enhanced customer knowledge of menu items, product ingredients, and nutritional values.
  • Accurately performed cashier duties such as order processing, payment handling, and giving back correct change.
  • Maintained sufficient stock of kitchen supplies, such as food products and utensils, through regular replenishment.
  • Monitored employee performance to ensure compliance with company policies and procedures.
  • Assisted in training new employees on shift operations.
  • Verified that cash drawers contained correct amounts of money during opening and closing shifts.

Crew Member

Sonic Drive-In
Queen Creek
04.2019 - 03.2020
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Adhered to health department regulations regarding food handling procedures.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Assisted management team with inventory counts of food products and beverage supplies.
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.

Education

High School Diploma -

American Leadership Academy
Queen Creek, AZ
05.2020

Currently Attending Classes - B.S. in Supply Chain And Operations Management

Western Governors University
Salt Lake City, UT

Skills

  • Microsoft Office
  • First Aid & CPR Certified
  • Defibrillator trained
  • Multi-tasking
  • Extremely friendly and caring
  • Blood-borne Pathogen Certified
  • Marketing
  • Financial Management
  • Staff Training and Development
  • Sales management
  • Schedule Preparation
  • Team Leadership
  • Expense Tracking
  • Performance Management
  • Policy Implementation
  • Accountant Training
  • Bank Account Reconciliation
  • Customer service
  • Process improvement
  • Six Sigma Certification

Projects

  • Built my own jeep from scratch
  • Created my own business for an entrepreneur class in high school and made $2,200
  • Volunteered for a prom hosted for people with special needs and the disabled
  • Shadowing a doctor and assisting at hospitals, care centers, and health clinics

References

References available upon request.

Hobbies and Interests

  • Musical/Performing Arts
  • Playing guitar, piano, and violin
  • Going out to explore, hiking
  • Zoology
  • Mixology
  • Home Renovation

Awards

  • 1st Premium in Art Show 2019 - Putnam County Fair in Missouri
  • Gold Award for Orchestra 2019 - Won first place in gold at orchestra festival in Hollywood, California
  • Volunteered for an animal rescue for a year and a half (before covid started, but I'm still looking for more places to volunteer)
  • College education rewarded due to completion of 2 years AP course work and maintained high grade point levels

References

References available upon request.

Timeline

Assistant Manager

Amazon
08.2024 - Current

Manager/Barista/Bartender/Server Manager

Bisbee Royale
02.2022 - 05.2024

Receptionist

A Goodman's Ink
03.2021 - 08.2022

Shift Leader

Dunkin Donuts
12.2019 - 06.2021

Crew Member

Sonic Drive-In
04.2019 - 03.2020

High School Diploma -

American Leadership Academy

Currently Attending Classes - B.S. in Supply Chain And Operations Management

Western Governors University

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