Lauren M Perry

• Establish and manage multiple brands of premium crystal components, jewelry settings and handcrafted glass jewelry components for wholesale to the fashion and design industry.
• Collaborate with senior leadership to set objectives for marketing new and existing products while adhering to and communicating outside brands' compliance guidelines to sales and in the creation of promotional artwork, web content and digital marketing.
• Individually responsible for the selection, layout and creation of all content for the company website and all promotional materials, based on collaboration with the sales team, IT Admin, new product launches and market research.
• Photograph, process and create multi-media images of products for use in creation of web content, marketing and sales materials, newsletters and social media posts.
• Identified opportunities for improvement of website functionality and usability by troubleshooting errors, streamlining navigation, updating content for accuracy and appeal, optimizing SEO, and maximizing user accessibility to online products.
• Collaborate with colleagues to prioritize marketing and web content projects to mirror the efforts of direct sales and online marketing.
• Solicit feedback, and respond promptly to suggestions from colleagues for areas of enhancement of the online experience and content, while bridging the gap between what is ideal and what is possible.
• Continuously build a bridge between creative ideas and compilations and technical structures.
• Cultivate and maintain relationships to promote positive work culture and collaboration between teams by encouraging open communication channels.

• Built a comprehensive yoga business dedicated to delivering daily beginner-to-advanced yoga and meditation classes for all levels, in group classes and private instruction.
• Manage daily operations of the business, including hiring and training instructors, developing quality standards, policies, and procedures, and accurate record keeping.
• Provided leadership, guidance, and mentoring to independent teachers to ensure consistent client experiences while honoring individual style, experience, and expression.
• Identify new opportunities for growth, expansion, and diversification of clientele by organizing group workshops on topics such as stress management, mindfulness, and self-care.
• Actively sought to enhance my knowledge base through professional development courses and opportunities to assist seasoned professionals in the yoga and meditation fields.
• Create and maintain the company website, and create marketing campaigns to attract new customers.
• Cultivated lasting relationships with clients by fostering an environment of encouragement, self-exploration, respect, responsibility, and friendliness.
• Identify new opportunities for growth by organizing and attending events, such as mindfulness workshops and retreats, to expand outreach, increase community engagement, and enhance leadership and teaching skills.
• Enhance business reputation by leveraging word-of-mouth, connecting with local businesses, schools, and organizations, and utilizing social media platforms and print advertising to drive growth through the brand identity.

• Managed hosting services and domain names for client websites.
• Conducted usability tests to identify problems in navigation or layout of the website.
• Provided technical support to clients regarding their website's performance and maintenance issues.
• Redesigned sites to enhance navigation and improve visual appeal.
• Reviewed information and elements regularly on websites and pages for accuracy and functionality.
• Conducted backups of Web files to local directories to prevent data loss.
• Translated concepts into user flows, wireframes, mockups and prototypes to promote positive intuitive designs, site interactions and user experiences.

Bob Spellane State Representative

Pleasant - Molly

Worcester AIDS - marketing material - INDesign - printing and layout

• Coordinated office operations and procedures to ensure organizational effectiveness and efficiency.
• Answered incoming telephone calls, determined purpose of callers, and forwarded calls to appropriate personnel or department.
• Greeted visitors and directed them to the appropriate area or person.
• Developed productive working relationships with customers through courteous service via phone or email correspondence.
• Assisted with special projects as requested from time-to-time by management team. RV Sales - Trade Shows Sales and Support
• Assisted with special projects as requested from time-to-time by management team.
• Supported other teams with various administrative tasks when required.
• Ensured compliance of company policies among all internal stakeholders.
• Supported internal team members with technical knowledge, operational support and exemplary customer service.
• Instructed new hires on administrative procedures and company policies, closely checking work to verify performance.
• Cultivated client loyalty and consistent referrals by proficiently managing customer relationships.
• Collaborated closely with [Job title] to effectively smooth and improve office operations.
• Reviewed files and records to obtain information and respond to requests.
• Assisted {lead} transistion from paper reservation to digital
• Operated computer systems including databases, property management systems and reservation software programs.
• Trained team members on operational systems such as POS systems or reservation software.
• Utilized various software programs to coordinate reservations, manage client databases, track sales data and generate reports.
• Assisted with training new staff members on the use of the reservation system software.

Assisted Ho in implementing computer reservation software including computer setup and installation. Implementing software and train to transisiton from paper to digital reservation system for streamline customer experience, owner support and office support.

ISO taught me that will careful review of procedures and conscientious application of methods will result in repeatable and effective, successful processes.

Problem solver! fix the foundation and the house will be sound.

why I relate to meditation. Clarity. See the problem, work to fix the problem (prevent derailment) and remember to review for leaks but continue to build.

• Created supplier quality assurance plans for raw materials.
• Evaluated supplier quality systems including reviewing audit reports, validating processes.
• Monitored supplier quality control processes to ensure compliance with standards.
• Evaluated supplier quality assurance programs for compliance with company standards.
• Collaborated with internal teams to resolve supplier quality issues quickly and efficiently.
• Prepared standard operating procedures.
• Followed established standard operating procedures.
• Assisted with creating standard operating procedures.
• Created documents detailing standard operating procedures.
• Developed standard operating procedures for assembly processes.
• Developed, implemented and maintained standard operating procedures.
• Ensured compliance with ISO 9000 requirements through regular audits and reviews.
• Created and implemented quality plans to ensure compliance with ISO 9000 standards.
• Ensured compliance with all relevant standards including ISO 9000 Quality Assurance Standards.
• Lab testing of textiles to meet federal standard
• lab testing of raw materials to assure final product compliance.
• Document Control Superviser ISO 9000
• Develop, maintain and implement SOP for quality control using ISO 9000 requirements