Laurence Bixby
Batesburg,SC
Summary
Proven leader with extensive experience at Dollar Tree, adept in staff management and customer service. Excelled in optimizing team performance and enhancing customer satisfaction through effective communication and decision-making. Demonstrated ability in time management and staff training, contributing to significant business growth and operational efficiency.
Overview
18
18
years of professional experience
Work History
Manager
Dollar Tree
08.2022 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Maintenance Maneger
Rogers Propety Management
07.2019 - 07.2021
- Optimized spare parts inventory management by identifying critical items and setting appropriate stock levels based on usage patterns.
- Led the successful completion of major facility upgrades projects while adhering to budget constraints and timelines.
- Scheduled regular inspections of equipment and facilities to manage wear and tear.
Manager
True Value Company
03.2013 - 07.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Delivery Driver
Lowes Home Improvment
03.2007 - 05.2013
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Education
High School Diploma -
Lexington
Lexington, SC05-1981
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Task delegation
Timeline
Manager
Dollar Tree
08.2022 - 11.2024
Maintenance Maneger
Rogers Propety Management
07.2019 - 07.2021
Manager
True Value Company
03.2013 - 07.2019
Delivery Driver
Lowes Home Improvment
03.2007 - 05.2013
High School Diploma -
Lexington
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