Laurence Feo
Oakland Park,FL
Summary
Proactive professional seeking a position as a Quality Assurance manager. I have a wealth of expertise and experience in various areas, including mobile operations, Donor Center Operation, Learning & Development, Donor Services Management, and Operations Support. As a dedicated Quality Assurance Specialist, I am fully committed to upholding high standards and ensuring precision. I have a strong aptitude for managing multiple projects in highly competitive environments. My exceptional interpersonal and collaborative skills make me an ideal candidate. With my knowledge in Quality Assurance, I excel in prioritization and multitasking. Additionally, I possess exceptional communication and organizational skills. I am fully devoted to meticulously reviewing and auditing procedures.
Overview
23
23
years of professional experience
Work History
Quality Assurance Specialist
Oneblood, Inc
Fort Lauderdale, FL
03.2023 - Current
- Performs quality assurance and regulatory work in accordance with organizational SOP and regulatory standards
- Conducts audits and reviews of processes and procedures for compliance
- Prepares written reports based on trends from inspection/audit findings and initiates corrective actions
- Assists in the development and implementation of new procedures and regulatory requirements
- Completes documents required for compliance and regulatory submissions
- Participates in regulatory and accrediting inspections, organizing pre-inspection documents, preparing reports and maintaining records.
Operations Support Specialist
Oneblood, Inc
Fort Lauderdale, FL
02.2020 - 03.2023
- Provides first point of contact support to incoming calls/emails/requests from Donor Services or representatives to answer questions, resolve issues and respond to inquiries
- Provides excellent customer service by responding to inbound calls in a timely manner and displaying professionalism towards all customers and documents all call information according to standard operating procedures
- Identifies Donor Service’s needs, clarify information, research every issue and provide solutions and / or alternatives
- Assists Donor Services and Recruitment department with meeting department metrics
- Provides support with validation of system related to Donor Services
- Initiates Smart CAPA, participate in error management and document resolutions
- Utilize QPulse by entering new equipment
- Perform equipment qualification for Donor Services, submits to QA for approval.
Mobile Apheresis Team Leader/Mentor
OneBlood, Inc
Pompano Beach, FL
05.2019 - 09.2020
- Head Team lead of Mobile drives and inside setups
- Train new employees once released from Learning and Development
- Perform phlebotomy
- Perform vital signs
- Medical screening
- Operating apheresis instruments such as AMICUS for collection of Platelets, Platelets with concurrent Plasma, Auto-C for collection of Plasma, and ALYX for collection of red cells, RBCs with Plasma and Single unit recovery and TRIMA which collects Platelets, Red Blood cells and Plasma
- Therapeutic phlebotomies
- Autologous donations
- Writing Training reports
- Quality control of Apheresis equipment
- Delegating staff duties
- Close communication with management daily
- Documenting staff progress after re-training when requested by manager
- Performing Blood shipment post collection
- Recruiting Blood donors
- Converting whole blood donors to an Apheresis donation
- Performing staff competencies
- Customer Service
- Mobile Laptop updates
- Performing administrative duties at the end of each day.
Donor Services Supervisor
OneBlood, Inc
Hialeah, FL
09.2016 - 05.2019
- Ensures that SOPs are followed, good customer service is provided and excellent technical skills are being performed
- Stay current with all operational SOPs using SmartDoc and MyLearning modules that gives a clearer understanding of SOPs in SmartDoc
- Initiates NC(s) when warranted
- CAPA owner
- Work with staff of each Donor center to maximize donation experiences
- Work with staff to increase standards of recruiting and retaining donors and achieving the department’s collection goals
- Provides evaluation (Bi monthly progress reviews) of Donor center operations employees and ensures that staff’s skills are maintained
- Train and Mentor staff once released from the Learning and development
- Mobile updates
- Make staff schedules for each donor center
- Use Kronos to monitor time cards, approve/reject PTO requests
- Annual performance reviews, compensation proposals
- Be on call
- Draft up corrective actions for HR approval prior to delivery
- Schedule and conduct monthly team meetings
- Weekly management meetings.
Donor Services Trainer
OneBlood, Inc
Fort Lauderdale, FL
12.2012 - 09.2016
- Conducts Training classes, training curriculums and competency programs for all employees working in the Donor Services Whole Blood collection, Apheresis blood collection such as, Amicus, Auto-C, Trima Accel, Alyx collections, Granulocyte collections, Special collections to include Autologous, Therapeutic, Hereditary Hemochromatosis, Testosterone Treatment collections and Directed collections
- Train all technical staff according to all regulations of GxP’s GMP, GLP, GCP, GTP and departmental/organizational Procedures and Policies
- Keeps updated, accurate, and complete training documentation on all assigned trainees in SmartSolve and provide feedback to training Managers and the trainee’s direct supervisor of the employee’s development process
- Writing SOPs
- Creating PowerPoints for Automation Training.
Branch Team Leader
Oneblood Inc
Perrine, FL
01.2008 - 12.2012
- Leading branch staff
- Train new employees once released from Training
- Perform phlebotomy
- Perform vital signs
- Medical screening
- Operating apheresis instruments such as AMICUS for collection of Platelets, Platelets with concurrent Plasma, Auto-C for collection of Plasma, and ALYX for collection of red cells, Red cells with Plasma and Single unit recovery and TRIMA which collects Platelets, Red Blood cells and Plasma
- Therapeutic phlebotomies
- Autologous donations
- Writing Training reports
- Ordering branch supplies
- Quality control of Apheresis equipment
- Performing monthly and Annual branch inventories
- Delegating staff duties
- Staff counseling when necessary
- Communicating with upper management daily
- Documenting staff progress after re-training when requested by manager
- Performing Blood shipment post collection
- Recruiting Blood donors (Tele-recruiting)
- Making future donor appointments
- Motivating branch staff to be proactive and productive
- Converting whole blood donors to an Apheresis donation
- Performing staff competencies
- Customer Service
- Performing administrative duties at the end of each day.
- Achieved consistently high branch performance by setting goals, analyzing results, and providing ongoing feedback to team members.
Donor Services Specialist 1, 2, Team Leader, Senior Team Leader
OneBlood Inc
Lauderhill, FL
01.2002 - 01.2008
- Provides leadership, instruction, and guidance to the collection staff during blood drives or at branches; including assignment of meal/break periods.
- Ensures that staff follow applicable Policies and Procedures.
- Obtains medical history and vitals from donors and/or patients.
- Performs phlebotomy and collection procedures to collect blood or blood components.
- Completes beginning and end of shift responsibilities including review of all donor records and regulated documents for accuracy and completion.
- Assists with the recruitment of all donors including potential apheresis and platelet candidates and supports collection goals including ALYX conversions and split rates.
- Ensures all equipment is operational and necessary supplies are available to conduct blood drives or branch operations.
- Monitors deferrals and performance to identify training needs or equipment issues.
- Ensures excellent customer service and professionalism towards all customers including communication to Donor Recruitment staff regarding issues and concerns on blood drives.
- If assigned to mobiles, drives a bloodmobile and other collection vehicles, as assigned, to and from collection sites.
Footwear Sales Associate/Team Leader
Sports Authority
Lauderdale Lakes, FL
11.2000 - 01.2002
- Ensure footwear sales associates keep department organized and clean
- Ensure staff are respectful to customers
- Ensure staff greet customers
- Greet customers entering the department
- Encourage customers to purchase stocks on sale and clearance
- Assist customers with shoes out of their reach
- Keep track of daily sales and report to store manager
- Monthly and Annual Inventories.
Education
General Studies Bachelor’s Degree Program - General Studies
Ashworth College
Norcross, GA01.2025
No Degree -
Advanced HemaConnect User
CPR Certified
Advanced Hemasphere User
Advanced SmartSolve User
Advanced RSA User
Advanced Q-pulse User
NC/CAPA Initiator
Donor Services Mentor
09.2020
Medical Assistant (Career Diploma) -
Sanford-Brown College
Fort Lauderdale, FL11.2001
Pediatric Associates -
Clinical Externship
Plantation, FL11.2001
Graduate- Diploma -
Boyd Anderson High School
Lauderdale Lakes, FL06.2000
Skills
- Experienced SmartSolve user, CAPA Owner, experience with creating Non -Conformances, investigating and closing CAPAs, fast learner with high retention span, excellent Team player, strong communicational skills, proficient with computers, Microsoft word, Excel and PowerPoint, very organized, Q-Pulse User, highly motivated, open to learning new and different things, very adaptable and flexible
- Non-Compliance Assessments
- Risk Management
- Correction Action Planning
- Documentation and Reporting
- Detail Oriented
- Customer Service
References
Available upon request.
Timeline
Quality Assurance Specialist
Oneblood, Inc
03.2023 - Current
Operations Support Specialist
Oneblood, Inc
02.2020 - 03.2023
Mobile Apheresis Team Leader/Mentor
OneBlood, Inc
05.2019 - 09.2020
Donor Services Supervisor
OneBlood, Inc
09.2016 - 05.2019
Donor Services Trainer
OneBlood, Inc
12.2012 - 09.2016
Branch Team Leader
Oneblood Inc
01.2008 - 12.2012
Donor Services Specialist 1, 2, Team Leader, Senior Team Leader
OneBlood Inc
01.2002 - 01.2008
Footwear Sales Associate/Team Leader
Sports Authority
11.2000 - 01.2002
General Studies Bachelor’s Degree Program - General Studies
Ashworth College
No Degree -
Advanced HemaConnect User
CPR Certified
Advanced Hemasphere User
Advanced SmartSolve User
Advanced RSA User
Advanced Q-pulse User
NC/CAPA Initiator
Donor Services Mentor
Medical Assistant (Career Diploma) -
Sanford-Brown College
Pediatric Associates -
Clinical Externship
Graduate- Diploma -
Boyd Anderson High School