Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Laurence Feo

Oakland Park,FL

Summary

Proactive professional seeking a position as a Quality Assurance manager. I have a wealth of expertise and experience in various areas, including mobile operations, Donor Center Operation, Learning & Development, Donor Services Management, and Operations Support. As a dedicated Quality Assurance Specialist, I am fully committed to upholding high standards and ensuring precision. I have a strong aptitude for managing multiple projects in highly competitive environments. My exceptional interpersonal and collaborative skills make me an ideal candidate. With my knowledge in Quality Assurance, I excel in prioritization and multitasking. Additionally, I possess exceptional communication and organizational skills. I am fully devoted to meticulously reviewing and auditing procedures.

Overview

23
23
years of professional experience

Work History

Quality Assurance Specialist

Oneblood, Inc
03.2023 - Current
  • Performs quality assurance and regulatory work in accordance with organizational SOP and regulatory standards
  • Conducts audits and reviews of processes and procedures for compliance
  • Prepares written reports based on trends from inspection/audit findings and initiates corrective actions
  • Assists in the development and implementation of new procedures and regulatory requirements
  • Completes documents required for compliance and regulatory submissions
  • Participates in regulatory and accrediting inspections, organizing pre-inspection documents, preparing reports and maintaining records.

Operations Support Specialist

Oneblood, Inc
02.2020 - 03.2023
  • Provides first point of contact support to incoming calls/emails/requests from Donor Services or representatives to answer questions, resolve issues and respond to inquiries
  • Provides excellent customer service by responding to inbound calls in a timely manner and displaying professionalism towards all customers and documents all call information according to standard operating procedures
  • Identifies Donor Service’s needs, clarify information, research every issue and provide solutions and / or alternatives
  • Assists Donor Services and Recruitment department with meeting department metrics
  • Provides support with validation of system related to Donor Services
  • Initiates Smart CAPA, participate in error management and document resolutions
  • Utilize QPulse by entering new equipment
  • Perform equipment qualification for Donor Services, submits to QA for approval.

Mobile Apheresis Team Leader/Mentor

OneBlood, Inc
05.2019 - 09.2020
  • Head Team lead of Mobile drives and inside setups
  • Train new employees once released from Learning and Development
  • Perform phlebotomy
  • Perform vital signs
  • Medical screening
  • Operating apheresis instruments such as AMICUS for collection of Platelets, Platelets with concurrent Plasma, Auto-C for collection of Plasma, and ALYX for collection of red cells, RBCs with Plasma and Single unit recovery and TRIMA which collects Platelets, Red Blood cells and Plasma
  • Therapeutic phlebotomies
  • Autologous donations
  • Writing Training reports
  • Quality control of Apheresis equipment
  • Delegating staff duties
  • Close communication with management daily
  • Documenting staff progress after re-training when requested by manager
  • Performing Blood shipment post collection
  • Recruiting Blood donors
  • Converting whole blood donors to an Apheresis donation
  • Performing staff competencies
  • Customer Service
  • Mobile Laptop updates
  • Performing administrative duties at the end of each day.

Donor Services Supervisor

OneBlood, Inc
09.2016 - 05.2019
  • Ensures that SOPs are followed, good customer service is provided and excellent technical skills are being performed
  • Stay current with all operational SOPs using SmartDoc and MyLearning modules that gives a clearer understanding of SOPs in SmartDoc
  • Initiates NC(s) when warranted
  • CAPA owner
  • Work with staff of each Donor center to maximize donation experiences
  • Work with staff to increase standards of recruiting and retaining donors and achieving the department’s collection goals
  • Provides evaluation (Bi monthly progress reviews) of Donor center operations employees and ensures that staff’s skills are maintained
  • Train and Mentor staff once released from the Learning and development
  • Mobile updates
  • Make staff schedules for each donor center
  • Use Kronos to monitor time cards, approve/reject PTO requests
  • Annual performance reviews, compensation proposals
  • Be on call
  • Draft up corrective actions for HR approval prior to delivery
  • Schedule and conduct monthly team meetings
  • Weekly management meetings.

Donor Services Trainer

OneBlood, Inc
12.2012 - 09.2016
  • Conducts Training classes, training curriculums and competency programs for all employees working in the Donor Services Whole Blood collection, Apheresis blood collection such as, Amicus, Auto-C, Trima Accel, Alyx collections, Granulocyte collections, Special collections to include Autologous, Therapeutic, Hereditary Hemochromatosis, Testosterone Treatment collections and Directed collections
  • Train all technical staff according to all regulations of GxP’s GMP, GLP, GCP, GTP and departmental/organizational Procedures and Policies
  • Keeps updated, accurate, and complete training documentation on all assigned trainees in SmartSolve and provide feedback to training Managers and the trainee’s direct supervisor of the employee’s development process
  • Writing SOPs
  • Creating PowerPoints for Automation Training.

Branch Team Leader

Oneblood Inc
01.2008 - 12.2012
  • Leading branch staff
  • Train new employees once released from Training
  • Perform phlebotomy
  • Perform vital signs
  • Medical screening
  • Operating apheresis instruments such as AMICUS for collection of Platelets, Platelets with concurrent Plasma, Auto-C for collection of Plasma, and ALYX for collection of red cells, Red cells with Plasma and Single unit recovery and TRIMA which collects Platelets, Red Blood cells and Plasma
  • Therapeutic phlebotomies
  • Autologous donations
  • Writing Training reports
  • Ordering branch supplies
  • Quality control of Apheresis equipment
  • Performing monthly and Annual branch inventories
  • Delegating staff duties
  • Staff counseling when necessary
  • Communicating with upper management daily
  • Documenting staff progress after re-training when requested by manager
  • Performing Blood shipment post collection
  • Recruiting Blood donors (Tele-recruiting)
  • Making future donor appointments
  • Motivating branch staff to be proactive and productive
  • Converting whole blood donors to an Apheresis donation
  • Performing staff competencies
  • Customer Service
  • Performing administrative duties at the end of each day.
  • Achieved consistently high branch performance by setting goals, analyzing results, and providing ongoing feedback to team members.

Donor Services Specialist 1, 2, Team Leader, Senior Team Leader

OneBlood Inc
01.2002 - 01.2008
  • Provides leadership, instruction, and guidance to the collection staff during blood drives or at branches; including assignment of meal/break periods.
  • Ensures that staff follow applicable Policies and Procedures.
  • Obtains medical history and vitals from donors and/or patients.
  • Performs phlebotomy and collection procedures to collect blood or blood components.
  • Completes beginning and end of shift responsibilities including review of all donor records and regulated documents for accuracy and completion.
  • Assists with the recruitment of all donors including potential apheresis and platelet candidates and supports collection goals including ALYX conversions and split rates.
  • Ensures all equipment is operational and necessary supplies are available to conduct blood drives or branch operations.
  • Monitors deferrals and performance to identify training needs or equipment issues.
  • Ensures excellent customer service and professionalism towards all customers including communication to Donor Recruitment staff regarding issues and concerns on blood drives.
  • If assigned to mobiles, drives a bloodmobile and other collection vehicles, as assigned, to and from collection sites.

Footwear Sales Associate/Team Leader

Sports Authority
11.2000 - 01.2002
  • Ensure footwear sales associates keep department organized and clean
  • Ensure staff are respectful to customers
  • Ensure staff greet customers
  • Greet customers entering the department
  • Encourage customers to purchase stocks on sale and clearance
  • Assist customers with shoes out of their reach
  • Keep track of daily sales and report to store manager
  • Monthly and Annual Inventories.

Education

General Studies Bachelor’s Degree Program - General Studies

Ashworth College
Norcross, GA
01.2025

No Degree -

Advanced HemaConnect User

CPR Certified

Advanced Hemasphere User

Advanced SmartSolve User

Advanced RSA User

Advanced Q-pulse User

NC/CAPA Initiator

Donor Services Mentor
09.2020

Medical Assistant (Career Diploma) -

Sanford-Brown College
Fort Lauderdale, FL
11.2001

Pediatric Associates -

Clinical Externship
Plantation, FL
11.2001

Graduate- Diploma -

Boyd Anderson High School
Lauderdale Lakes, FL
06.2000

Skills

  • Experienced SmartSolve user, CAPA Owner, experience with creating Non -Conformances, investigating and closing CAPAs, fast learner with high retention span, excellent Team player, strong communicational skills, proficient with computers, Microsoft word, Excel and PowerPoint, very organized, Q-Pulse User, highly motivated, open to learning new and different things, very adaptable and flexible
  • Non-Compliance Assessments
  • Risk Management
  • Correction Action Planning
  • Documentation and Reporting
  • Detail Oriented
  • Customer Service

References

Available upon request.

Timeline

Quality Assurance Specialist

Oneblood, Inc
03.2023 - Current

Operations Support Specialist

Oneblood, Inc
02.2020 - 03.2023

Mobile Apheresis Team Leader/Mentor

OneBlood, Inc
05.2019 - 09.2020

Donor Services Supervisor

OneBlood, Inc
09.2016 - 05.2019

Donor Services Trainer

OneBlood, Inc
12.2012 - 09.2016

Branch Team Leader

Oneblood Inc
01.2008 - 12.2012

Donor Services Specialist 1, 2, Team Leader, Senior Team Leader

OneBlood Inc
01.2002 - 01.2008

Footwear Sales Associate/Team Leader

Sports Authority
11.2000 - 01.2002

General Studies Bachelor’s Degree Program - General Studies

Ashworth College

No Degree -

Advanced HemaConnect User

CPR Certified

Advanced Hemasphere User

Advanced SmartSolve User

Advanced RSA User

Advanced Q-pulse User

NC/CAPA Initiator

Donor Services Mentor

Medical Assistant (Career Diploma) -

Sanford-Brown College

Pediatric Associates -

Clinical Externship

Graduate- Diploma -

Boyd Anderson High School

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Laurence Feo