Laurence Gallardo
Blaine
Summary
Professional with high standards and strong track record in management. Skilled in team leadership, problem-solving, and strategic planning. Known for adaptability, reliability, and delivering measurable results. Strong communication, organizational, and decision-making skills. Prepared to drive success and exceed expectations in a dynamic environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Local Manager Field Operations
Ziply Fiber
Blaine, WA
07.2021 - Current
- Led team in implementing operational improvements to enhance customer satisfaction and service delivery.
- Developed and executed strategic initiatives to optimize fiber network deployment efficiency.
- Mentored staff on best practices for customer engagement and technical support procedures.
- Analyzed performance metrics to identify trends, driving data-informed decision-making processes.
- Oversaw training programs to enhance employee skills in fiber technology and customer service excellence.
- Streamlined workflow processes, resulting in improved service turnaround times and reduced operational costs.
- Developed strong relationships with local businesses, fostering partnerships and collaboration opportunities.
- Facilitated regular team meetings to discuss progress, share updates, and address any concerns or challenges.
Foreman/Supervisor of Field Operation
Whidbey Telecom
Point Roberts, WA
05.2008 - 07.2021
- Checked equipment to determine if maintenance was required.
- Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Operated [backhoe, excavator, directional drill boring machine, vac truck] on daily basis.
- Interacted with employees to demonstrate high standards and mitigate issues effectively.
- Established clear priorities and production quality standards.
- Reviewed project details to specify correct materials and equipment for job sites.
- Verified completed projects met approved time, quality and cost estimates.
- Set and revised production schedules to meet changing demands.
- Evaluated incoming materials for quality and amounts ordered.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Communicated daily with vendors to keep project fully operational.
- Interviewed, hired and trained new workers.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Reworked positions and workflow based on individual abilities and production targets.
- Meticulously tracked all parts and equipment used on each job site.
- Oversaw employee attendance record, handled payroll and ordered new materials for sites.
- Collaborated with technical and administrative teams to develop and implement successful corrective plans.
- Communicated with all stakeholders on job milestones.
Education
High School Diploma -
Palo Verde High School
Las Vegas, NV06.2005
Skills
- Operations management
- Staff development
- Workforce planning
- Team leadership
- Staff training and development
- Employee onboarding
- Work prioritization
- Conflict resolution
- Staff management
- Task delegation
- Project management
- Device Installation
- Telephony Infrastructure
- Heavy Equipment Operator
- Safety practices
- Troubleshooting systems
- Configuring equipment
- Educating customers
- Computer skills
- Detail-oriented
- Maintenance & Repair
- Organization and Time management
- Training & Development
- Planning and Coordination
- Customer Service
- Excellent work ethic
- Verbal and written communication
Certification
- Certified 06 electrical journeyman
- Certified Fiber splicer
- Class A License
- Certified first aid
- Certified flagger
Timeline
Local Manager Field Operations
Ziply Fiber
07.2021 - Current
Foreman/Supervisor of Field Operation
Whidbey Telecom
05.2008 - 07.2021
High School Diploma -
Palo Verde High School
References
Jennifer Olson (425)-399-0066, Current Supervisor
Justin Cleere (360)-296-5206, Former Coworker
Tim Demartini (360)-320-1766, Former Supervisor
Brent Dixon (425)-870-4407, Former Supervisor