LAURENCE LABAYAN
Las Vegas,NV
Summary
Highly skilled in customer relations, data entry and data analysis, program coordinator, administrative, clerical, interviewing, case investigation, and reporting. Communicative Revenue Officer versed in analyzing and interpreting financial records and business practices to determine appropriate resolutions for both government and taxpayers' interest. Customer-oriented and reliable with knowledge of advanced collections actions and concepts. Adept at communicating with over [Number] taxpayers daily.
Overview
11
11
years of professional experience
Work History
Revenue Specialist II
Florida Department Of Revenue
06.2022 - 02.2023
- Kept case data and contact information up to date to expedite proceedings.
- Furnished taxpayer assistance and information to general public.
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Professionally negotiated and dealt with taxpayers
- Responded to taxpayer questions and helped individuals complete and file tax documentation.
- Interpreted and applied state tax codes for business and corporate taxes.
- Considered alternative means of resolving tax debt issues if taxpayer could not pay
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Paid attention to detail while completing assignments.
- Recommended financial solutions in relation to tax implications.
- Collected delinquent state business taxes and secured all delinquent returns.
BIOLOGICAL SCIENCTIST III
BROWARD
08.2020 - 03.2022
- Initiate outbound calls to interview cases with the goal of establishing case history
- Case investigation and management
- Responsible for gathering and maintaining thorough, accurate records including assessments, assignments, reports, performing data entry and other program related information as required
- Assist case to develop an appropriate plan which may include referral to another agency for emergency resources
- Maintains detailed records of cases and assemble these into periodic reports
- Data entry and familiarity with computer software programs (ie
- Merlin, HMS, Labware, etc.)
- Knowledge of scientific methods and principles and data analysis
- Establish and maintain effective working relationships with stakeholders including the public
- Ability to research, investigate, and report cases of communicable disease outbreaks into a database
- Ability to evaluate and interpret data and to use electronic databases and other computer software packages
- Understands patient confidentiality adhering to the HIPAA laws and regulations
- Knowledge of OSHA for environmental health and safety
- Ensure compliance with local, state, and federal laws with regards to documentation and case reporting
- Basic skills in crisis counseling, and the ability to confidently refer patients and contacts for further care if needed.
CUSTOMER SERVICE |PUBLIX SUPER MARKETS
04.2020 - 08.2020
- Responsible for stocking and storing produce items by maintaining inventory control, inspects quantity and quality of goods received
- Requires unloading trucks, receiving, and unpacking boxes and crates
- Additional duties include code dating, price marking, stocking, and restocking shelves, refrigerated sections and displays with fresh produce.
DRIVER | LYFT, INC
07.2017 - 09.2019
RETAIL ASSOCIATE
MACY’S INC
01.2013 - 09.2017
- Assists the customers in a fast-paced and high-volume environment with the responsibilities of meeting sales goals and customer satisfaction
- Maintains department orderliness providing a neat environment conducive to finding selections
- Handles cashiering, purchases and return transactions
CLINIC COORDINATOR
CALIFORNIA PACIFIC MEDICAL CENTER
01.2007 - 08.2008
- Clerical tasks include binding of pertinent information and collating other necessary documents for chart compilation
- Gathering and proper handling of sensitive information to facilitate timely surgical procedures
- Use of computer for data retrieval and restoration
- Use of other office equipment for photocopying, faxing, and scanning of documents
Education
Bachelor of Science - Public Administration
University of Nevada - Las Vegas
Las Vegas, NV12.2017
PUBLIC - ADMINISTRATION
UNIVERSITY OF NEVADA
Skills
- Microsoft Office Suite (Word, Excel,
- PowerPoint, Access, & Outlook
- Knowledge of OSHA, HIPAA, and other state and
- Federal regulations pertaining to safety and
- Health
- Comprehensive knowledge of methods,
- Office practices, policies, and procedures
- Merlin, HMS, Lab Ware, & People Soft
- Account Monitoring
- Customer Satisfaction
- Service Delivery
- Confidential Services
- Correspondence Writing
- Critical Thinking
- Client Correspondence
- Researching Abilities
- Information Updates
- Data Integrity
- Office Operations
- Productivity Standards
- Client Relations Skills
- Service Quality
- Information Tracking
- Administrative Support
Timeline
Revenue Specialist II
Florida Department Of Revenue
06.2022 - 02.2023
BIOLOGICAL SCIENCTIST III
BROWARD
08.2020 - 03.2022
CUSTOMER SERVICE |PUBLIX SUPER MARKETS
04.2020 - 08.2020
DRIVER | LYFT, INC
07.2017 - 09.2019
RETAIL ASSOCIATE
MACY’S INC
01.2013 - 09.2017
CLINIC COORDINATOR
CALIFORNIA PACIFIC MEDICAL CENTER
01.2007 - 08.2008
Bachelor of Science - Public Administration
University of Nevada - Las Vegas
PUBLIC - ADMINISTRATION
UNIVERSITY OF NEVADA
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