Laurence Martinez

• Reduced staff costs by ~$1,700+/month by implementing novel approaches to reduce management workload.
• Designed and led meetings to connect directors, managers, and organizational representatives.
• Collaborated with other program coordinators to achieve OKRs and KPIs.
• Kept program-related audit data accurate, up-to-date, and easily accessible through shared cloud resources.
• Provide gap analysis to identify areas of improvement.
• Created and delivered training and development to keep participants knowledgeable about program and provide necessary skills to participate productively.
• Maintained regular communication between departments to coordinate program logistics.
• Interviewed and recommended team members for hire.

• Designed and implemented fitness training programs.
• Educated customers with hands-on health and nutrition supplement demonstrations and explaining benefits and advantages of using products.
• Used strong customer service skills to develop loyal customer base, increasing repurchasing rate 50%.
• Analyzed social media and implemented customer acquisition strategies.
• Used Lightspeed VT to maintain customer account and sales records.
• Consulted with customers to assess requirements, provide optimal solutions/recommendations, to accommodate each customer's unique needs and overcome objections and resolve technical issues post- sales.

• Assisted in patient intake process (average of 6 interviews/day) based on federal and state laws.
• Compiled and analyzed data in CRM to track admissions trends and make recommendations for improvements and develop strategies to increase number of enrolled admissions.
• Confirmed all payment met standards of admissions as dictated by policy.
• Collaborated with admissions team to develop and implement strategies, rules, and procedures to improve admissions process.

• Created work schedules for team (3-4) members to maintain deadlines and successfully staff shifts.
• Monitored workflow to improve employee time management and increase productivity.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Mentored newly hired employees on building relationships developed training practices to use as reference.
• Evaluated employee performance to coach, train, and improve improvable areas.
• Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
• Boosted team performance by developing customer service training materials and conducting service training.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.