Summary
Overview
Work History
Education
Skills
Additionalinformation
Willing to Relocate
Accomplishments
Certification
Timeline
Generic

Laurence McGrath

Kalamazoo,USA

Summary

Dependable professional with a proven track record of success in enhancing processes and workflows. Demonstrates exceptional attention to detail and a proactive mindset, contributing significantly to team efficiency. Highly skilled in multitasking within fast-paced environments, consistently delivering high-quality results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Senior Loan Analyst

PNC Bank
Kalamazoo, MI
09.2024 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Effectively managed and solved customer complaints.
  • Evaluated existing training for potential enhancements.
  • Evaluated employee processes to identify areas for improvement.
  • Provided support for team's regular responsibilities.

Loan Closing Analyst

PNC
Kalamazoo, US
07.2021 - Current
  • Addressed inquiries regarding specialty auto loan applications.
  • Outlined specific loan product policies and guidelines pertinent to securing final financing approval.
  • Proficiency in multitasking across different computing environments.
  • Effectively balanced multitasking demands with call handling to uphold superior standards.
  • Navigated challenging scenarios effectively, ensuring compliance with performance metrics and timelines.

Consumer Specialist

PNC
Kalamazoo, US
05.2020 - 07.2021
  • Delivered exceptional customer care in challenging situations.
  • Managed concurrent operations across multiple software programs.
  • Proficient in ensuring the protection and maintenance of private data.

Team Manager

Teel Jewelers
Kalamazoo, US
04.2018 - 03.2020
  • Ensured high satisfaction levels in handling client interactions.
  • Handled shipping, receiving, and processing of merchandise.
  • Oversaw product organization and presentation.
  • Handled financial transactions accurately.
  • Strengthened brand recognition by leveraging online engagements and live events.
  • Increased overall sales with targeted upselling techniques.

Education

Master of Business Administration - Human Resource Management

Ashford University
Clinton, IA
10.2015

Bachelor of Arts - Social Science

Ashford University
Clinton, IA
10.2013

Skills

  • Quality Control Processes
  • Proficient in Microsoft Office
  • Client Engagement
  • Document Management
  • Client Consultation
  • Client Relations
  • Loan Product Marketing
  • Loan Processing Oversight
  • Analytical Problem-Solving
  • Critical Analysis Skills

Additionalinformation

Business Process Improvement

Willing to Relocate

  • Rosemont, IL
  • Chicago, IL

Accomplishments

  • Led team in loans booked in 2023
  • Top 50% of collection agents 2020
  • Single largest sale of consignment pieces in 2018

Certification

  • Buisness Process Improvement

Timeline

Senior Loan Analyst

PNC Bank
09.2024 - Current

Loan Closing Analyst

PNC
07.2021 - Current

Consumer Specialist

PNC
05.2020 - 07.2021

Team Manager

Teel Jewelers
04.2018 - 03.2020

Master of Business Administration - Human Resource Management

Ashford University

Bachelor of Arts - Social Science

Ashford University

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Laurence McGrath