Laurence Stewart
Tucson,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Mechanical Repair Troubleshooting Strength Power and Hand Tool Use Preventive Maintenance Decision Making Metal Welding Electrical Component Replacement Equipment Repair Safety-Oriented Mindset
Experienced with leading customer service teams to deliver exceptional service and resolve complex issues. Utilizes conflict resolution and communication skills to enhance team performance and customer satisfaction. Strong understanding of team dynamics and adaptability, ensuring effective responses to changing customer and business needs.
Overview
28
28
years of professional experience
Work History
Distribution Team Lead
Weir Minerals
06.2015 - Current
- Maintained a clean, organized work environment, promoting employee satisfaction and operational efficiency.
- Streamlined communication channels within the team, enabling quick resolution of issues and facilitating a more cohesive work environment.
- Oversaw quality control measures during all stages of material handling, ensuring compliance with industry standards.
- Increased accuracy of inventory counts through thorough audits, resulting in reduced discrepancies and improved stock control.
- Addressed operational challenges proactively, developing targeted solutions that minimized disruptions in service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Compiled daily reports to summarize team activities and customer interactions.
- Resolved customer inquiries by providing timely and accurate information.
- Led team meetings to boost morale and encourage collaboration.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Identified areas for improvement by analyzing customer feedback and service metrics.
- Tracked service trends to provide insights for strategic planning.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Streamlined team efficiency by implementing new procedures for handling customer requests.
- Collaborated with cross-functional departments to resolve complex customer issues in a timely manner.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Mentored junior team members, fostering skill development and promoting a collaborative environment.
- Coached team members in techniques necessary to complete job tasks.
Operations Manager
New Concept Cleaning Ltd
04.1998 - 06.2015
- Tracked and replenished inventory to maintain par levels
- Generated performance and labor strategies to compete in new and existing markets
- Collected customer fees, managed refunds and provided complete sales documentation
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals
- Connected with clients and developed strategies to achieve sales and customer service goals
- Developed initiatives for process improvement and reviewed and assessed ongoing operations
- Delivered positive customer experiences by implementing effective quality assurance practices
- Enforced federal, state, local and company rules for safety and operations
- Addressed customer concerns with suitable solutions
- Guided employees on understanding and meeting changing customer needs and expectations
- Recruited, hired and trained crew members on application of projects, customer relations and customer service
- Motivated and evaluated personnel for performance improvement and goal achievement
- Collaborated with team leaders on quality audits
- Conducted employee observations and documented findings
Education
Chemical Operations Specialist - Hazardous Chemical Preparedness
ILL. Army National Guard
Rockford, IL01.1993
Metal Worker - Welding
U.S. Army Natiolal Guard
Aberdeen Proving Ground, MD08.1992
Skills
- Building maintenance
- Mechanical repair
- Electrical troubleshooting
- Good driving record
- Equipment testing
- Parts lubrication
- CPR trained
- Forklift Driver
- Confined Space Trained
- Arc Flash Trained
- Overhead Crane Trained
- Aerial Lift Trained
- LOTO Trained
- Skid-Steer Trained
- Data entry
- Product knowledge
- Continuous improvement
- Team management
- CRM software
- Performance monitoring
- Work delegation
- Quality assurance
- Inventory control
- Quality control
- Operations management
Timeline
Distribution Team Lead
Weir Minerals
06.2015 - Current
Operations Manager
New Concept Cleaning Ltd
04.1998 - 06.2015
Metal Worker - Welding
U.S. Army Natiolal Guard
Chemical Operations Specialist - Hazardous Chemical Preparedness
ILL. Army National Guard