Lauren Clark

• Determines specific needs and provides most appropriate level of services for client well-being.

• Plans, prepares, and serves client's meals and snacks.

• Schedules, transports, and accompanies client to medical appointments, events, and shopping trips

• Runs errands for client, completes shopping, and picks up other necessities.

• Assists client with daily living activities and physical therapies to support independence and well-being.

• Maintained account accuracy by reviewing and reconciling entries daily.

Managed and responded to correspondence and inquiries from other departments and trustees.

• Reviewed account documentation for over 30 portfolios, rectified issues and contacted trustees, loan closers, and other departments about account changes.

• Performed various administrative functions to support executives and boost team productivity, including sorting and delivering mail, coordinating meetings and appointments, assisting in planning and executing of office events, screening calls and emails, and managing electronic and hard copy file systems.

• Created, organized, and oversaw mortgage document
management system and distribution.

• Created more cost-efficient refreshment order tracking system for entire office.

• Responsible for various aspects of hiring, employee training, customer service and retention, shift management, supply chain management, and cash handling

• Created and executed employee recognition program so as to boost team morale and productivity.

• Learned and worked every position (front-of-house and kitchen) in store to assist team as needed.