Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic
Lauren Clay

Lauren Clay

Neptune City,NJ

Summary

Dynamic and results-driven Product Manager with experience in leading projects for customer facing products that drive business growth. Possess a blend of business acumen and technical understanding, with a proven track record in prioritizing product roadmaps and enhancing team collaboration, leading to successful product launches. Adept in time management and documentation, fostering a culture of continuous improvement and adaptability. Skilled in product strategy, agile development methodologies, and cross-functional communication. Seeking an opportunity to grow professionally and use my skillsets to act as a leader and mentor to members on my team.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Product Manager - Strategic Initiatives

UPS
08.2024 - Current

§ Maintain and update project plans and roadmaps with agile program management tools

§ Schedule and facilitate meetings between all project stakeholders to discuss deliverables, schedules, and conflicts

§ Prioritize roadmap in order to achieve product goals and metrics

§ Collaborate with marketing, product owners, and scrum teams to launch products within budget, time, and scope.

§ Provide detailed project status updates to stakeholders and executive management

§ Monitor project performance to identify areas of improvement and make adjustments or escalate as needed

§ Develop project documentation to communicate project milestones, performance, risks or issues, and key decisions.

§ Act as a mentor to new members of my team by assisting with onboarding, internal UPS knowledge sharing, and best practices

Product Manager

UPS
06.2023 - 07.2024

§ Managed and prioritized product backlog ensuring that the most critical work is planned for and completed each sprint

§ Managed product roadmaps and prioritized feature development based on customer feedback and market trends

§ Coordinated full project lifecycle for products, including research and development, design, launch, and maintenance

§ Maintained close relationships with customers, partners, and other stakeholders to keep them informed throughout the project/product lifecycle

§ Worked cross functionally with developers, marketing, business analysts, and the strategy team to design and deliver products

§ Read and comprehended technical architecture documents in order to develop project plans and timelines

§ Participated in and tracked QA testing to ensure acceptance criteria has been met for a viable product deployment

§ Tracked project progress and distributed progress reports to team members

Operations Supervisor

UPS
02.2022 - 06.2023

§ Managed and guided a team of seven (7) to ensure the daily workload was completed and met production standards based on their strengths and weaknesses to enhance individual development

§ Trained, coached and mentored Part Time supervisors through hands on, one-on-one training to be independent and proactive leaders while fostering

§ Conducted research on service failures and created action plans to improve any below plan service indices

§ Completed regular performance reviews and provided feedback to team members.

§ Planned, controlled, and monitored daily operations to meet business plans across my work area, exceeding minimum requirements for company KPI's regarding safery, service and production

Part-Time Hub Supervisor

UPS
10.2020 - 02.2022

§ Lead 15-20 hourly employees through their shift to ensure the daily workload was completed and met production standards

§ Continuously monitored and evaluated employee performance through standardized training and compliance

§ Actively communicated with employees and other supervisors to maintain a consistent and productive workflow

§ Guided and mentored hourly employees to follow best practices and maintain healthy work environment

Package Handler

UPS
06.2020 - 10.2020


Education

Bachelors of Science - Criminal Justice

Shippensburg University of Pennsylvania
Shippensburg, PA
05-2021

Skills

  • Time Management
  • Coordination & Oversight
  • Agile Project Management Tools
  • Agile Methodologies
  • Performance Management
  • Documentation & Reporting
  • Resiliency and Adaptability

Certification

Certified Associate Project Manager (CAPM) - PMI, 2025

Approved to sit for CAPM in 2025


Hub Supervisor Training School - UPS, April 2022

80 hours of management, leadership, and operational training


Leadership Fundamentals for Supervisors - UPS Global Leadership College, June 2022

Pilot launch of 32 hour leadership training in Chicago, IL.

Affiliations

  • Parsippany Employee Engagement Committee - Member since April 2025
  • Women In Operations (WIO) BRG - Member from Oct 2022 to June 2023

Timeline

Product Manager - Strategic Initiatives

UPS
08.2024 - Current

Product Manager

UPS
06.2023 - 07.2024

Operations Supervisor

UPS
02.2022 - 06.2023

Part-Time Hub Supervisor

UPS
10.2020 - 02.2022

Package Handler

UPS
06.2020 - 10.2020

Bachelors of Science - Criminal Justice

Shippensburg University of Pennsylvania