Dynamic and results-driven Product Manager with experience in leading projects for customer facing products that drive business growth. Possess a blend of business acumen and technical understanding, with a proven track record in prioritizing product roadmaps and enhancing team collaboration, leading to successful product launches. Adept in time management and documentation, fostering a culture of continuous improvement and adaptability. Skilled in product strategy, agile development methodologies, and cross-functional communication. Seeking an opportunity to grow professionally and use my skillsets to act as a leader and mentor to members on my team.
§ Maintain and update project plans and roadmaps with agile program management tools
§ Schedule and facilitate meetings between all project stakeholders to discuss deliverables, schedules, and conflicts
§ Prioritize roadmap in order to achieve product goals and metrics
§ Collaborate with marketing, product owners, and scrum teams to launch products within budget, time, and scope.
§ Provide detailed project status updates to stakeholders and executive management
§ Monitor project performance to identify areas of improvement and make adjustments or escalate as needed
§ Develop project documentation to communicate project milestones, performance, risks or issues, and key decisions.
§ Act as a mentor to new members of my team by assisting with onboarding, internal UPS knowledge sharing, and best practices
§ Managed and prioritized product backlog ensuring that the most critical work is planned for and completed each sprint
§ Managed product roadmaps and prioritized feature development based on customer feedback and market trends
§ Coordinated full project lifecycle for products, including research and development, design, launch, and maintenance
§ Maintained close relationships with customers, partners, and other stakeholders to keep them informed throughout the project/product lifecycle
§ Worked cross functionally with developers, marketing, business analysts, and the strategy team to design and deliver products
§ Read and comprehended technical architecture documents in order to develop project plans and timelines
§ Participated in and tracked QA testing to ensure acceptance criteria has been met for a viable product deployment
§ Tracked project progress and distributed progress reports to team members
§ Managed and guided a team of seven (7) to ensure the daily workload was completed and met production standards based on their strengths and weaknesses to enhance individual development
§ Trained, coached and mentored Part Time supervisors through hands on, one-on-one training to be independent and proactive leaders while fostering
§ Conducted research on service failures and created action plans to improve any below plan service indices
§ Completed regular performance reviews and provided feedback to team members.
§ Planned, controlled, and monitored daily operations to meet business plans across my work area, exceeding minimum requirements for company KPI's regarding safery, service and production
§ Lead 15-20 hourly employees through their shift to ensure the daily workload was completed and met production standards
§ Continuously monitored and evaluated employee performance through standardized training and compliance
§ Actively communicated with employees and other supervisors to maintain a consistent and productive workflow
§ Guided and mentored hourly employees to follow best practices and maintain healthy work environment
Certified Associate Project Manager (CAPM) - PMI, 2025
Approved to sit for CAPM in 2025
Hub Supervisor Training School - UPS, April 2022
80 hours of management, leadership, and operational training
Leadership Fundamentals for Supervisors - UPS Global Leadership College, June 2022
Pilot launch of 32 hour leadership training in Chicago, IL.