Lauren Clay

§ Maintain and update project plans and roadmaps with agile program management tools

§ Schedule and facilitate meetings between all project stakeholders to discuss deliverables, schedules, and conflicts

§ Prioritize roadmap in order to achieve product goals and metrics

§ Collaborate with marketing, product owners, and scrum teams to launch products within budget, time, and scope.

§ Provide detailed project status updates to stakeholders and executive management

§ Monitor project performance to identify areas of improvement and make adjustments or escalate as needed

§ Develop project documentation to communicate project milestones, performance, risks or issues, and key decisions.

§ Act as a mentor to new members of my team by assisting with onboarding, internal UPS knowledge sharing, and best practices

§ Managed and prioritized product backlog ensuring that the most critical work is planned for and completed each sprint

§ Managed product roadmaps and prioritized feature development based on customer feedback and market trends

§ Coordinated full project lifecycle for products, including research and development, design, launch, and maintenance

§ Maintained close relationships with customers, partners, and other stakeholders to keep them informed throughout the project/product lifecycle

§ Worked cross functionally with developers, marketing, business analysts, and the strategy team to design and deliver products

§ Read and comprehended technical architecture documents in order to develop project plans and timelines

§ Participated in and tracked QA testing to ensure acceptance criteria has been met for a viable product deployment

§ Tracked project progress and distributed progress reports to team members

§ Managed and guided a team of seven (7) to ensure the daily workload was completed and met production standards based on their strengths and weaknesses to enhance individual development

§ Trained, coached and mentored Part Time supervisors through hands on, one-on-one training to be independent and proactive leaders while fostering

§ Conducted research on service failures and created action plans to improve any below plan service indices

§ Completed regular performance reviews and provided feedback to team members.

§ Planned, controlled, and monitored daily operations to meet business plans across my work area, exceeding minimum requirements for company KPI's regarding safery, service and production

§ Lead 15-20 hourly employees through their shift to ensure the daily workload was completed and met production standards

§ Continuously monitored and evaluated employee performance through standardized training and compliance

§ Actively communicated with employees and other supervisors to maintain a consistent and productive workflow

§ Guided and mentored hourly employees to follow best practices and maintain healthy work environment