Summary
Overview
Work History
Education
Skills
Timeline
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Laurenda Decker

Night Audit Manager
Gainesville,Tx

Summary

Professional hospitality worker with strong track record in financial accuracy and guest relations. Efficiently managed nightly financial tasks and ensured seamless transitions between shifts. Valued for reliability, adaptability, and collaboration with team members to achieve consistent results.

Professional with experience in hospitality and finance, prepared for this role. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs. Skilled in financial reporting, guest services, and problem-solving. Known for integrity, accuracy, and effective communication.

Skilled at completing daily tasks quickly with proven history of accuracy and fantastic mathematical abilities. Known for welcoming guests with positivity at all hours and quickly responding to room needs.

Overview

10
10
years of professional experience

Work History

Night Audit Manager

Winston Hospitality
12.2024 - Current
  • Facilitated communication between different departments throughout the property overnight operations leading to better coordination amongst teams.
  • Identified opportunities for cost savings without compromising quality of service through careful analysis of expenses and resource allocation.
  • Participated in regular staff meetings, offering insights and improvements to help enhance hotel processes and operational efficiency.
  • Optimized staff scheduling to maintain seamless workflow during night shifts, reducing wait times for guests.
  • Trained new team members in night audit procedures, fostering a consistent approach to service standards across the department.
  • Improved guest satisfaction by efficiently managing night audit operations and addressing customer concerns promptly.
  • Streamlined check-in and check-out processes for faster service, enhancing overall guest experience.
  • Collaborated with daytime management to ensure smooth handovers, maintaining continuity in hotel operations.
  • Coordinated, managed and implemented auditing projects and prepared for evaluation.
  • Facilitated internal audits and prepared detailed reports on findings.
  • Assisted staff auditors with night audit job duties and responsibilities.
  • Participated in billing and collections operations to facilitate client payment of overdue invoices.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.

Night Auditor

Winston Hospitality
08.2020 - 12.2025
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
  • Oversaw night auditing of daily room occupancy and hotel revenue.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
  • Entered customer data into room system and updated information whenever patrons changed rooms.
  • Streamlined the check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
  • Utilized strong problem-solving skills while handling any logistical challenges that arose throughout the course of nightly duties.
  • Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
  • Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
  • Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
  • Contributed to staff training initiatives by sharing best practices for night audit procedures and guest relations skills.
  • Trained new night auditors in audit procedures and customer service practices, enhancing team capability.

Cashier/Hostess/Line Cook

Spectra
07.2015 - 08.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Facilitated smoother checkout process, trained new employees on POS systems.
  • Strengthened team morale and cooperation by assisting coworkers during peak hours.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Learned duties for various positions and provided backup at key times.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Checked food temperature regularly to verify proper cooking and safety.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Supported head chef during high-volume periods by efficiently executing complex tasks with precision under pressure.
  • Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.

Tax Preparer

Jackson Hewitt Tax Svc
01.2016 - 04.2016
  • Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
  • Analyzed financial records to verify accuracy of tax returns.
  • Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Calculated estimated tax payments for clients.
  • Researched tax implications for various deductions and credits.
  • Resolved discrepancies in financial documents, ensuring accuracy in tax filings.
  • This job was seasonal and I worked for this company for 5 seasons.

Education

No Degree -

Billy Ryan High
Denton, TX

Skills

  • Front desk operations
  • Multitasking and organization
  • Problem-solving
  • Strong work ethic
  • Generating reports
  • Night audit reports
  • Punctual and dependable
  • End-of-day processes
  • Resolving issues
  • Teamwork and collaboration
  • Decision-making
  • Reservations
  • Guest services
  • Guest relations
  • Time management
  • Account balancing
  • Staff training
  • Customer service
  • Night audit procedures
  • Teamwork orientation
  • Posting charges
  • Credit and cash payments
  • Charge posting
  • Wake-up calls
  • Training and mentoring
  • Audit reporting
  • Daily transactions review

Timeline

Night Audit Manager

Winston Hospitality
12.2024 - Current

Night Auditor

Winston Hospitality
08.2020 - 12.2025

Tax Preparer

Jackson Hewitt Tax Svc
01.2016 - 04.2016

Cashier/Hostess/Line Cook

Spectra
07.2015 - 08.2020

No Degree -

Billy Ryan High

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Laurenda DeckerNight Audit Manager