Lauren E. Calicchio Calo
Chicago,IL
Summary
Motivated and detail-oriented professional with over eight years of professional experience in overseeing projects, and claim operations for a multi-million-dollar national and global reflective tape manufacturer. Energetic and creative professional with data analytic experience in project management, continuous process improvement initiatives and performance optimization. Focused thinker who provides insight derived from data while delivering successful outcomes. Disciplined, results-oriented, organized, self-motivated. Friendly and approachable with excellent communication and leadership skills.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Claims Supervisor
Avery Dennison
08.2023 - Current
- Monitor team performance, with two direct reports, enforce compliance with corporate claims processes.
- Optimize case management with establishment of best practices and KPIs.
- Standardize and lead a global claims rollout with regional leaders
- Establish a worldwide (WW) claims performance dashboard for global leadership to track KPIs
Claims Project Analyst (Quality Consultant)
Avery Dennison
02.2020 - 08.2023
- Head of the claims department
- Project Manager on business continuity initiatives
- Coach and mentor with claims training
- Subsequent job responsibilities are ongoing
Claims Project Coordinator
Avery Dennison
04.2016 - 02.2020
- Responsible for routing, managing, and resolving customer complaints
- Accountable for reviewing, processing, and monitoring all administrative and quality claims
- Produce daily and monthly reports on claim trends and analysis
- Communicate regularly with operations, quality, technical services, sales, customer service and other auxiliary personnel
- Experience in process improvement by enhancing and streamlining existing systems
- Assist in claims auditing
- Coordinate project schedules, gather resources and information, maintain internal and external communication
- Serve as a liaison with key stakeholders to identify and define project requirements, scope, objectives and time management
Marketing Project Manager
Avery Dennison
11.2015 - 04.2016
- Assistant to the Global Project Manager of Vehicle Safety
- Six-month project: Automated Avery Dennison’s North America and International conspicuity tape logo process for the Reflective division. Responsibilities included: automating web form requests, developing auto notifications to team stakeholders, building project requirements, and enhancing customer satisfaction while reducing lead time.
Home Caregiver
Relative
10.2013 - 12.2015
- Provided home health care for my ailing grandmother while attending Concordia University’s Leadership & Change Management MBA Program
Data Analyst
Aon Hewitt
10.2012 - 10.2013
- Conducted daily data analysis and test planning
- Collected data requirements and collaborated on website design
- Developed test cases for quality control
- Problem solved for website deployment
- Managed adaptable timelines
- Promoted system implementation and process improvement
Internship to Chief of Staff
Secretary Of State, Executive Office
06.2007 - 08.2009
- Performed administrative tasks as required
Education
M.B.A. - Leadership and Change Management
Concordia University Chicago
River Forest, IL12.2014
B.S. - Business Management, Finance
DePaul University
Chicago, IL06.2012
Skills
- Project Management
- Team Management
- Continuous Process Improvement
- Data Analytics
- Claims Management
- Lean Six Sigma
- Planning
- Problem Solving
Certification
- Certified Quality Improvement Associate (CQIA)
- Certified Pilates Instructor
Timeline
Claims Supervisor
Avery Dennison
08.2023 - Current
Claims Project Analyst (Quality Consultant)
Avery Dennison
02.2020 - 08.2023
Claims Project Coordinator
Avery Dennison
04.2016 - 02.2020
Marketing Project Manager
Avery Dennison
11.2015 - 04.2016
Home Caregiver
Relative
10.2013 - 12.2015
Data Analyst
Aon Hewitt
10.2012 - 10.2013
Internship to Chief of Staff
Secretary Of State, Executive Office
06.2007 - 08.2009
M.B.A. - Leadership and Change Management
Concordia University Chicago
B.S. - Business Management, Finance
DePaul University