Lauren E Jordan
Huntersville ,NC
Summary
A positive, upbeat Customer Service Associate who brings more than 3 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
17
17
years of professional experience
Work History
Front of Store Crew Member
Saladworks
Huntersville, NC
02.2021 - Current
- Communicates with customers about products, offerings, including policies, restrictions and refund policies.
- Conveys world-class dining experience by explaining menu items thoroughly, taking accurate orders for in person and online.
- Occasionally trains new hires.
Delivery Driver
DoorDash
Huntersville, NC
08.2020 - Current
- Loading, transporting, and delivering items to clients or businesses in a safe, timely manner.
- Reviewing orders before and after delivery to ensure that orders are complete, the charges are correct, and the customer is satisfied.
Sales Representative
Cutco Cutlery
Huntersville, NC
05.2021 - 06.2021
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Contacted new and existing customers to outline benefits of products.
Seasonal Customer Service and Cashierer
Target
Huntersville, NC
10.2019 - 12.2020
- Assisted with purchases, locating items and signing up for rewards programs.
- Handled customer complaints and concerns, escalating complex issues to direct supervisor for quick resolution.
- Operated cash register to accept various payments for selected merchandise and services.
- Processed customer payments quickly and returned exact change and receipts.
- Processed returned items in accordance with store policy.
- Answered phone calls to assist customers with questions and online orders.
Sales Consultant
ReAction
Mooresville, NC
01.2019 - 03.2020
- Processed orders through our system and coordinated product deliveries.
- Communicated product benefits, services, features and special offers.
- Recommended new and innovative products and services to customers based on individual interests and needs.
Hostess
Olive Garden Restaurant
Charlotte, NC
05.2018 - 05.2019
- Tracked seated guests and available seating.
- Helped to plan and execute parties for numerous guests, including coordinating menus and preparing tables.
- Observed and watched over dining area to assess server capacity and estimate wait times.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Sales Associate
American Eagle Outfitters
Charlotte, NC
05.2017 - 05.2018
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Answered telephone calls to provide information about products, services, store hours, policies and promotions.
- Mixed and matched clothing according to customer specifications.
Personal Babysitter
Friends and Family
01.2014 - 01.2016
- Coordinated after-school activities and transportation for numerous children for practices and events.
- Helped children complete homework and special assignments daily to support academic performance.
- Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
- Helped with bathing, dressing, teeth brushing and diapering.
Administrative Assistant
Regina L. Henderson DDS
Charlotte, NC
01.2010 - 08.2014
- Provide help in my mother's dental practice in organizing files, working at the front desk, and answering phone call occasionally.
Education
Some College (No Degree) -
Central Piedmont Community College
Huntersville, NCHigh School Diploma -
North Mecklenburg High School
Huntersville, NC06.2019
Skills
- Organization
- Cash handling accuracy
- Dispute mediation
- Customer- and service-oriented
- Excellent communication skills
- Listening skills
- Team player mentality
References
Lavonya Ethridge
Dr. Regina Henderson
Donyale Davis
Justin Hernandez
Zakiya Everette
Timeline
Sales Representative
Cutco Cutlery
05.2021 - 06.2021
Front of Store Crew Member
Saladworks
02.2021 - Current
Delivery Driver
DoorDash
08.2020 - Current
Seasonal Customer Service and Cashierer
Target
10.2019 - 12.2020
Sales Consultant
ReAction
01.2019 - 03.2020
Hostess
Olive Garden Restaurant
05.2018 - 05.2019
Sales Associate
American Eagle Outfitters
05.2017 - 05.2018
Personal Babysitter
Friends and Family
01.2014 - 01.2016
Administrative Assistant
Regina L. Henderson DDS
01.2010 - 08.2014
Some College (No Degree) -
Central Piedmont Community College
High School Diploma -
North Mecklenburg High School