Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

LAURENE KOUAME

Houston,TX

Summary

Professional with strong background in managing and optimizing database systems. Proven track record in data security, performance tuning, and disaster recovery. Collaborative team player focused on achieving results and adapting to changing needs. Skilled in SQL and database security, effectively collaborating with teams to achieve project goals.


Overview

15
15
years of professional experience
1
1
Certification

Work History

Data Base Administrator

JPMorgan Chase
04.2022 - Current
  • Update, and maintain database objects in coordination with our development team
  • Create, review, and maintain code in our database systems to optimize, standardize and/or prepare for upgrades
  • Upgrade, configure and maintain server and database monitoring software to baseline system performance and proactively identify (and remedy) potential issues.
  • Resource monitoring and capacity planning
  • Review, test, update, and document detailed disaster recovery/business continuity plans for key production SQL Servers (database mirroring, log shipping, replication, clustering) in a VM environment
  • Perform database backup and recovery as required, including periodic testing
  • Reviews, tests, and recommends and installs upgrades of database software, including patches and major releases

Salon Manager

Braids and Locs
12.2017 - 03.2022
  • Ensure operational and logistical efficiency, leading to a 20% improvement in salon performance
  • Process employee data for the payroll system with 100% accuracy
  • Controlled inventory by tracking expenses, purchases, and shelf stock.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Oversaw salon employee performance, facility cleanliness, and sales.

Account Specialist 2

Wells Fargo
03.2011 - 12.2017
  • Assisted customers with account transactions, enhancing satisfaction by 15%
  • Conducted debit card maintenance and resolved issues with a 98% success rate
  • Facilitated online banking assistance, improving user adoption rates by 25%
  • Completed routine and complex account updates to resolve problems.
  • Set up new customer accounts and updated existing profiles with latest information.

Customer Service Assistant

Interactive Response Tech
06.2010 - 02.2011
  • Managed high-volume calls (50+ daily), providing information and transferring calls efficiently
  • Provided customers with roadside assistance needs, achieving a 95% satisfaction rate
  • Contributed to administrative support for various projects, increasing project completion rates by 20%

Education

Bachelor of Business Administration (BBA) - Business Administration

University of Wisconsin
Milwaukee, WI
05.2010

Skills

  • Structured Query Language (SQL)
  • Database management systems (DBMS)
  • Disaster recovery
  • Troubleshooting
  • Database administration tools
  • Database security
  • Team Leadership and Management
  • Database monitoring
  • Strategic Planning
  • Backup and recovery

Certification

Data Analyst Certification

Languages

French
Native or Bilingual

Timeline

Data Base Administrator

JPMorgan Chase
04.2022 - Current

Salon Manager

Braids and Locs
12.2017 - 03.2022

Account Specialist 2

Wells Fargo
03.2011 - 12.2017

Customer Service Assistant

Interactive Response Tech
06.2010 - 02.2011

Bachelor of Business Administration (BBA) - Business Administration

University of Wisconsin

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LAURENE KOUAME