LAUREN E. POPE
ATWATER,CA
Summary
Professional Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Strong work history in document management, process improvement and regulatory compliance. Excellent customer service and conflict management skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
Westcare
Merced, CA
09.2020 - Current
- Coordinate individual referrals to obtain community services, advocated for client needs and resolved roadblocks
- Manage caseload of approximately 20 homeless veterans to provide comprehensive care
- Adhere to strict confidentiality guidelines to protect participant information
- Identify and recruit landlords and property managers to provide suitable and affordable units to meet clients' needs
- Assist clients to secure permanent or temporary housing.
- Maintain detailed case notes of each communication with client
- Complete administrative client intakes, discharges and mandated forms
- Collaborate with clientele to create Individualized Service Plans
Executive Assistant/ Licensed Realtor
SBC Labor & Marketing
Turlock, CA
01.2018 - 04.2020
- Created and maintained confidential client files
- Generated and dispersed sales leads
- Kept and maintained financial records
- Managed and maintained CEO's complex and frequently changing schedule
- Responsible for accounts payable and receivable
- Professionally communicated with vendors, investors and clientele
- Frequently used word processing, spreadsheet, database and presentation software
- Tracked agent productivity and created reports
Manager
Chowchilla Total Fitness
Chowchilla, CA
01.2011 - 01.2017
- Managed day-to-day development issues
- Developed strategic plans and initiatives
- Increased revenue by 50 percent within first year
- Oversaw all marketing including management of social media sites
- Managed customer complaints, concerns and suggestions
- Developed and created weekly and monthly reports
- Conducted meetings and executed training procedures
- Coordinated events to increase membership
- Maintain records and accounts of all members
- Established and maintained positive work environment to enhance retention and productivity
Traffic Assistant
KGPE-TV
Fresno, CA
10.2007 - 07.2010
- Responsible for ensuring all data related to traffic was entered precisely, within proper deadline
- Worked in conjunction with traffic manager and account executives to guarantee client satisfaction
- Maintained meticulous records of all spots entered into system
- Assisted in building formats, clearing orders, and checking program schedules for discrepancies and adjusted accordingly
- Supported newsroom as needed
Education
Bachelor's Degree - Business Administration
Fresno Pacific University
Fresno, CaSkills
- Case management
- Administrative support
- Business correspondence
- MS Office
- Reports generation and analysis
- Client needs assessments
Certification
California Association of Realtors
Timeline
Case Manager
Westcare
09.2020 - Current
Executive Assistant/ Licensed Realtor
SBC Labor & Marketing
01.2018 - 04.2020
Manager
Chowchilla Total Fitness
01.2011 - 01.2017
Traffic Assistant
KGPE-TV
10.2007 - 07.2010
Bachelor's Degree - Business Administration
Fresno Pacific University
Similar Profiles
Ashley WellsAshley Wells
Substance Abuse Counselor at WestCareSubstance Abuse Counselor at WestCare
Dean MunozDean Munoz
Behavioral Health Technician (BHT) at WestCareBehavioral Health Technician (BHT) at WestCare
LAUREN E. POPELAUREN E. POPE
Program Coordinator at WestCareProgram Coordinator at WestCare
Jesusa Alvarado BautistaJesusa Alvarado Bautista
Mentoring Coordinator at WestCareMentoring Coordinator at WestCare
Wayne RankinWayne Rankin
Vegetation Management Inspector at American Tree Medics IncVegetation Management Inspector at American Tree Medics Inc