Laurene Raney
Manchester,NH
Summary
Proven track record in enhancing customer experiences and streamlining operations, demonstrated during tenure at Hannaford. Excelled in interior maintenance and customer service, significantly improving facility cleanliness and client satisfaction. Skilled in compassionate caregiving and efficient problem-solving, consistently achieving operational excellence and positive feedback from clients and staff alike.
Overview
12
12
years of professional experience
Work History
Maintenance
Hannaford
08.2022 - 05.2023
- Ensured departments were taken care of and all excess cardboard etc was taken care of
- Checking departments regularly
- Making sure floor sweeps were done when scheduled
- Cleaning restrooms, to ensure customers can have a clean well kept experience.
- Checking restrooms to ensure there is toiletries stocked. Soaps etc
- Making bails as needed to be sure the compactor could be used.
Cashier
Market Basket
09.2018 - 03.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Personal Care Assistant
Comfort Keepers Home Care
06.2015 - 10.2015
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted with transferring and positioning clients, ensuring proper body mechanics to reduce the risk of injury for both parties.
- Built strong relationships with clients to deliver emotional support and companionship.
- Helped clients with daily needs, errands etc.
Environmental Services Housekeeper
Cheshire Medical Center
04.2011 - 11.2012
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
Education
High School Diploma -
Fall Mountain Regional High School
Langdon, NH06.2009
Skills
- Customer Service Skills
- Interior Maintenance
- Basic maintenance understanding
- Problem-solving abilities
- Active Listening
- Customer Relations
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Personal Hygiene Assistance
- Housekeeping tasks
- Compassionate Caregiving
- Emotional Support
- Dressing assistance
Timeline
Maintenance
Hannaford
08.2022 - 05.2023
Cashier
Market Basket
09.2018 - 03.2020
Personal Care Assistant
Comfort Keepers Home Care
06.2015 - 10.2015
Environmental Services Housekeeper
Cheshire Medical Center
04.2011 - 11.2012
High School Diploma -
Fall Mountain Regional High School