Lauren E. Stevens
Palmyra,VA
Summary
Motivated customer service specialist with over 23 years experience in a fast-paced, team-based environment.
Overview
28
28
years of professional experience
Work History
Amazon Driver
Amazon
Louisa, VA
09.2021 - Current
- Ensured timely and accurate deliveries while adhering to company safety protocols and traffic regulations.
- Utilized handheld devices to track deliveries, updating statuses in real-time for seamless customer communication.
- Maintained accurate logs of mileage, fuel consumption, and maintenance checks as part of compliance requirements.
- Fostered positive relationships with customers during deliveries, enhancing overall satisfaction through attentive service.
- Followed all relevant traffic laws and safety regulations.
- Communicated effectively with dispatch to coordinate pickups and address any route changes promptly.
Server
Michie Tavern
Charlottesville, VA
10.2018 - 11.2020
- Delivered exceptional dining experiences by anticipating guest needs and providing personalized service throughout their visit. while also giving oral history of the building and Monticello.
- Maintained a clean and organized dining environment, adhering to health and safety standards consistently.
- Collaborated with management to streamline service workflows, reducing wait times during peak dining hours effectively.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bartender Server
Shadwells Restaurant
Charlottesville, VA
07.2013 - 09.2018
- Built a solid rapport with many frequent patrons to cultivate guest loyalty.
- Anticipated guest needs and provided proactive service.
- Maintained a clean and organized bar area, including bar tables and chairs.
- Verified all deliveries against invoices.
- Reviewed identification in adherence with state and federal laws for serving alcohol.
- Managed bar inventory, restocked supplies and placed orders.
- Inventoried and restocked items throughout day.
Host/ Server/ Bartender
Topekas Steakhouse
Charlottesville, VA
10.2008 - 07.2013
- Demonstrated genuine hospitality while greeting and establishing rapport with guests.
- Maintained clean dining room, lobby and service areas at all times.
- Assertively upsold alcoholic beverages, appetizers and desserts.
- Displayed enthusiasm and knowledge about the restaurant's menu and products.
- Provided friendly and attentive service.
- Consistently used suggestive selling techniques.
- Upheld strict cash handling procedures.
- Adhered to state laws regarding alcoholic beverage service.
Customer Service Senior
Best Buy
Charlottesville, VA
11.2004 - 08.2008
- Accurately processed customer transactions such as orders, quotes and returns.
- Provided responses to inquiries related to merchandise availability and pricing.
- Maintained a friendly and customer-focused shopping platform.
- Communicated clear expectations and goals to each team member.
- Followed merchandising guidelines to present visually appealing displays.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Directed training of new team members and mentored each to promote productivity, accuracy and friendly service.
- Completed documentation and logs each day and generated weekly reports detailing activities.
Lead Host/ Company Trainer
Red Robin Gourmet Burgers and Brews
Charlottesville, VA
07.1998 - 11.2004
- Delivered quality service by providing a warm and welcoming environment.
- Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
- Assisted co-workers whenever possible.
- Maximized customer service by training staff, overseeing operations and resolve issues in a timely manner.
- Traveled to new locations to conduct training classes for store openings.
- Supervised, trained and developed team members in accordance with company policies and procedures.
Education
High School Diploma -
Monticello High School
Charlottesville, VA2002
Skills
- Attention to detail
- Customer-focused
- Inventory control
- Strong work ethic
- Quick learner
- Strong verbal communication
- Time management
- Problem-solving
Timeline
Amazon Driver
Amazon
09.2021 - Current
Server
Michie Tavern
10.2018 - 11.2020
Bartender Server
Shadwells Restaurant
07.2013 - 09.2018
Host/ Server/ Bartender
Topekas Steakhouse
10.2008 - 07.2013
Customer Service Senior
Best Buy
11.2004 - 08.2008
Lead Host/ Company Trainer
Red Robin Gourmet Burgers and Brews
07.1998 - 11.2004
High School Diploma -
Monticello High School