Lauren Eager
State College,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
To Go Specialist, Host, FOH Certified Trainer
Darden, Olive Garden
09.2021 - Current
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
- Answered to-go order phone calls, conveying menu options over the telephone and accurately estimating time of delivery.
- Collaborated with kitchen staff to ensure timely completion of all to-go orders.
- Operated cash register to accept cash, debit and credit card payments from customers.
- Ensured order accuracy, meticulously reviewing each item before handing off to the customer.
Front of House Employee
Caruso's Italian Restaurant
08.2018 - 06.2020
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
Education
Bachelor's in Progress - Animal Science
The Pennsylvania State University
06.2024
GED -
Hempfield High School
05.2020
Skills
- Strong multitasking
- Quick Learner
- Initiative-taking
- Phone Etiquette
- Complaint resolution
Clubs
- Penn State Pre-Vet Club, A club that allows members to listen to guest speakers, get involved in veterinary medicine, get hands-on experience, and utilize volunteer activities.
- Penn State SEAC Club, A club that promotes responsible pet ownership, increases education about small and exotic animals, and provides students with volunteer opportunities.
Timeline
To Go Specialist, Host, FOH Certified Trainer
Darden, Olive Garden
09.2021 - Current
Front of House Employee
Caruso's Italian Restaurant
08.2018 - 06.2020
Bachelor's in Progress - Animal Science
The Pennsylvania State University
GED -
Hempfield High School