Lauren Geary

• Answering phones, and forwarding incoming calls to the proper person
• Properly scheduling of inbound leads both geographic and time wise
• Conduct follow-up calls via phone, email and text
• Input all customer correspondence into our third party CRM database along with creating drip campaigns
• Produce reports, invoices, and labor costs into the database
• Communicate with the marketing team and help develop marketing campaigns
• Establish professional relationship with all customers, check in periodically with them about their current project
• Invoice customers, collect payments, and make payroll weekly.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Established team priorities, maintained schedules and monitored performance.

• Set up each bar pre-service, stock needed items, move wine cases, serve and explain wines and help customers
• Discuss options of wine flights and wines by the glass
• Ensure customers are happy and have significant information about the wine they are drinking
• Explain and encourage customers to join wine club
• Work dynamically and efficiently on the team and helping in all areas as needed.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Upsold high-profit items to enhance sales numbers.
• Used slow periods to restock supplies, ice, and merchandise

• Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
• Make light bites, pour, serve and explain variety of wines
• Clean, stock, and work on a team
• Build and maintain customer relations and explain wine club to encourage customers to enroll.
• Cultivated warm relationships with regular customers.
• Bussed and reset tables to keep tasting room and work areas clean.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.

• Responsible for greeting, seating and taking customers orders
• Bussing tables, running food, cleaning and packing orders to go in kitchen for delivery or pick-up
• Process payments and handling cash and credit card transactions
• Work together on a team with server tipped pool
• Build and maintain customer relations
• Pour wines, beers, and craft cocktails at the bar.
• Explained menu items and suggested appropriate options for food allergy concerns.

• Oversaw employee work in front and back of house to ensure compliance with company policies and regulations
• Interacted with customers to ensure all inquiries and complaints were handled properly
• Managed staff performance, trained, and coached.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

• Provided international guests with information and advice about locations and services outside the hotel
• Translated from English to Mandarin Chinese and vice versa to assist non-Chinese speaking guests with travel, tourism, and hotel activities.
• Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.

• First point of contact to the CEO for all business matters
• Coordinated all CEOs business events, particularly those involving cultural activities for high status officials and guests
• Act as an interpreter and translator (Mandarin-English and vice versa) and facilitate effective communication by understanding the message, intent, and nuances
• Handle confidential documents ensuring they remain secure.
• Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
• Oversaw personal and professional calendars and coordinated appointments for future events.

Minor: Business

• Study Abroad: China