Lauren Gray Yarbrough

Collaborated with a small team of other specialists to generate used car inventory for dealership, working with private party sellers.

• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
• Learned about product's technical specifications and accurately explained specifications to customers.
• Instructed customers in product operations and customizations.
• Suggested specific products to meet customer needs.
• Demonstrated and explained products, methods or services to induce prospective clients.

• Completed inspections in auto, motorcycle, and real estate claims, acting as a neutral third party to identify and photograph damages both shown and not shown by claimant.
• Worked as a "middle man" between insurance company and claimant to make the claims process as smooth as possible, giving estimated time frame of resolution and providing "next steps" information to claimant.
• Been a trusted representative at body shops, car dealerships, motorcycle dealerships, and real estate agencies across the Chattahoochee Valley for almost 10 years.

• Led a team of 15 analysts and oversaw day to day operations, including time-keeping, payroll, and company policies.
• Supported analysts in their interactions with former and new employees and offered real-time solutions to issues that would arise in the interaction.
• Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
• Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
• Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Facilitated incoming and outgoing equipment shipments to former and new employees.
• Tracked progress of team's productivity and built spreadsheets based on data gathered from workforce management.
• Kept analysts informed with any swift changes taking place inside department as well as coach them through transitions.