Lauren Hanna

• Directs supervision of assigned staff including hiring, supervision and a high emphasis on employee development
• Works in direct partnership with CCMEP Program Manager as well as collaboration with YB Program Manager
• Demonstrates and models positive leadership and presents the agency in the most positive light with all internal and external contacts
• Develops goals designed to meet external and internal agency performance expectations, enhancing the agency’s role as a premiere service provider
• Ensures the integrity of program and service delivery, compliance and evaluation and moves to adapt programs/services as compliance standards change in an effective and efficient manner
• Responsible for monitoring and tracking program outcomes, as well as working closely with the data management team for accurate and timely data entry
• Provides accurate and timely communication of contractual changes, and required program elements and services within programming with department staff/supervisors

· Maintained participant caseload and supports individuals with career and educational goals

· Supported both the Community and Business Relations Manager and Career Coach team with day-to-day operations, including but not limited to client support, program outcomes, administrative duties, and employer engagement

· Connected participants with job opportunities and follow-up for no less than a year after placement and collects proper documentation

· Maintained effective linkages with other department and agency staff, employers, outside agency professionals, and other community organizations

· Lead trainings for new hires and serves as an administrative resource for current team

· Collected supporting documentation and maintain database of placement and retention verifications and milestones

· Researched and used current labor market information to support program activities such as career goal planning and employer engagement