Lauren Hernandez
Waitress
Lancaster,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
2
2
years of post-secondary education
Work History
Waitress
Wayside Cafe
7 2021 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
Seasonal Sales Associate
Bootbarn
10.2023 - 01.2024
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Monitored customers for signs of security concerns and escalated issues to management.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Engaged with customers to build rapport and loyalty.
Hostess
Coyote Cafe
05.2020 - 07.2021
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Accommodated special seating requests for guests to enhance satisfaction.
- Took initial drink orders and relayed information to wait or bar staff.
- Completed daily side work and opening and closing duties without fail.
Event Staff Member
Jawbone Canyon Store
01.2020 - Current
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
Education
High School Diploma -
Learn For Life
High School Education 01.2022 - Current
Skills
Menu Recommendations
Dining area maintenance
Order Accuracy
Food safety understanding
Customer Service
Order Taking
Team Collaboration
Point of sale operation
Table Bussing
Professional Appearance
Greeting guests
Upselling techniques
Payment Processing
Handling Complaints
Accurate money handling
Salesmanship
Strong multitasking
Memory retention
Decision-Making
Relationship Building
Reliable and Responsible
Ability to Lift 30 Pounds
Continuous Improvement
Timeline
Seasonal Sales Associate
Bootbarn
10.2023 - 01.2024
High School Diploma -
Learn For Life
01.2022 - Current
Hostess
Coyote Cafe
05.2020 - 07.2021
Event Staff Member
Jawbone Canyon Store
01.2020 - Current
Waitress
Wayside Cafe
7 2021 - Current
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