LAUREN OWENS
Thibodaux,LA
Summary
Support day-to-day program operations with expertise in records management and resource coordination. Skillfully meet diverse needs and address issues to maintain efficiency and program outreach. Demonstrate success in building long-lasting relationships. Very organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Interested in seeking and maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Project Specialist III
Workforce Group LLC
02.2023 - Current
- Assessed client needs, identifying appropriate resources for their long-term recovery goals.
- Enhanced community resilience through the coordination of support services and resources for disaster-affected individuals and families.
- Collaborated with interagency partners to streamline service delivery, reducing duplication of effort and expediting assistance to clients in need.
- Developed tailored action plans for clients, addressing immediate safety concerns, housing stability, financial security, and other essential needs.
- Maintained accurate records of client interactions, ensuring confidentiality and compliance with relevant regulations and policies.
- Provided emotional support to clients during crisis situations, demonstrating empathy and professionalism under challenging circumstances.
- Facilitated communication between clients and various stakeholders including insurance providers, landlords, contractors, and relief organizations to ensure a cohesive approach to recovery efforts.
- Coordinated volunteer efforts associated with disaster response initiatives for more effective resource utilization.
- Served as a liaison between clients and governmental agencies such as FEMA or local emergency management offices to assist with navigating complex application processes.
- Advised clients on strategies for rebuilding stronger homes after disasters guided by hazard mitigation principles.
Crisis Counselor/Resource Outreach Worker
South Central / Louisiana Spirit
11.2021 - 12.2022
- Conduct assessments in accordance to program policies & procedures
- Utilize resource referral database to provide information and referral assistance to callers seeking mental health and substance abuse services
- Provide follow-up to high-risks survivors reporting suicidal and/or homicidal thoughts and behaviors
- Manage interactions to ensure appropriate level of support is provided in efficient manner
- Adhere to policies & procedures for each service offered by program
- Accurately and efficiently document client interactions
- Meet or exceed established key performance indicator goals
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs
- Assist families with financial and housing resources
- Advocate for client needs and funding for at-risk groups
- Reach out to nonprofits and other organizations to find funding for at-risk groups.
Intake Worker / Regional Manager
The Workforce Group
02.2019 - 11.2021
- Essentially ensured the smooth running of an office on a day to day basis and managed a team
- Maintained current understanding of local, state and federal guidelines for emergency response
- Built and strengthened relationships with area governments, departments and agencies to manage effective planning and implementation of emergency response strategies
- Carried out day-day-day duties accurately and efficiently
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Proved successful working within tight deadlines and fast-paced atmosphere
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Senior Case Manager / Trainer
IEM
11.2018 - 02.2019
- Implemented and administered the Public Assistance (PA)program to deliver disaster aid to repair or replace, supplement parts of a community's infrastructure
- Provided infrastructure input to the development of incident objects
- Maintained crisis management procedures & emergency response procedures
- Worked with various teams throughout the organization
- Performed other related duties as assigned
- Provided safety planning, crisis intervention and case management to clients
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations
- Identified needs of individual clients and coordinated responses based on assessment
- Participated in professional growth programs to support special education improvement efforts
Resource Linkage Coordinator
Louisiana Spirit
09.2016 - 08.2017
- Collected and analyzed data and developed decision support software, service, or products
- Promoted all kids activities programming
- Developed negotiation strategies to gain consensus, agreement, or resolutions that benefit involved parties
- Utilized knowledge of community resources to develop internal and external resource networks
- Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements
- Improved office efficiency by effectively managing internal communications and correspondence
- Coordinated implementation of people-related services, policies and programs through departmental staff
- Worked with senior case managers to coordinate team development activities and trainings
- Conducted community workshops to promote different programs and educate public on available services
- Referred families to shelters, legal resources and educational programs.
Sales Associate
Dillards
09.2013 - 09.2016
- Exceeded personal sales goals as established by the Store Manager and developed a complete knowledge of the merchandise
- Assisted in preparation of physical inventory or cycle counts, including counting and performing inventory
- Assisted the Store Management team with non-selling operational tasks including replenishing stock levels
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
Local Public Health Institute of Massachusetts
Bachelor’s Degree - undefined
Nicholls State University
Associate's degree - Business Management
Baton Rouge Community College
Adult Mental Health First Aid USA - undefined
Northwest Center for Public Health
Disaster Behavioral Health - undefined
National Council for Mental Wellbeing
Skills
- Ability to translate technical information into clear, readable documents to be used by technical and non-technical personnel
- Youth outreach
- Community advocate
- Complaint resolution
- Excellent Communication
- Good Telephone Etiquette
- Verbal Communication
- Cultural Awareness
- Customer Service
- Microsoft Office
- Data Entry
- Analytical Thinking
- Teamwork and Collaboration
- Active Listening
- Remote Office Availability
- Attention to Detail
Timeline
Project Specialist III
Workforce Group LLC
02.2023 - Current
Crisis Counselor/Resource Outreach Worker
South Central / Louisiana Spirit
11.2021 - 12.2022
Intake Worker / Regional Manager
The Workforce Group
02.2019 - 11.2021
Senior Case Manager / Trainer
IEM
11.2018 - 02.2019
Resource Linkage Coordinator
Louisiana Spirit
09.2016 - 08.2017
Sales Associate
Dillards
09.2013 - 09.2016
Local Public Health Institute of Massachusetts
Bachelor’s Degree - undefined
Nicholls State University
Associate's degree - Business Management
Baton Rouge Community College
Adult Mental Health First Aid USA - undefined
Northwest Center for Public Health
Disaster Behavioral Health - undefined
National Council for Mental Wellbeing
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