LAUREN K. W. BENNETT
Midlothian,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, while providing caring and compassionate care to animals and their families.
Overview
9
9
years of professional experience
Work History
Viewer Xperience Advocate
RESULTS-CX
Midlothian, VA
08.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi and mobile data.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Fielded average of 30 inbound phone calls per day to deliver support and remotely resolve service issues.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Operations Specialist, Customer Service
ESTES FORWARDING WORLDWIDE
Richmond, VA
05.2018 - 11.2018
- Respond to customer requests via telephone and email.
- Work with customers to integrate processes and correct issues.
- Enforce on-time shipment of products to create exceptional customer experiences.
- Redirect shipments en route in response to customer requests.
- Track and coordinate delivery appointments for Residential Customers with our Local Cartage Partners.
- Consult with customers about delivery and order preparation requests.
- Schedule deliveries, monitor progress and communicate updates to customers.
- Review files, records and other documents to obtain information and respond to requests.
Insurance Producer
STATE FARM
Manakin-Sabot, VA
07.2016 - 01.2017
- Assisted prospective and established clients with their Property, Casualty, Life, Health, and Annuities policies.
- Met with all clients to discuss their financial and insurance needs as a "Your World" format.
- Proactively made suggestions to enhance their financial and insurance protection.
- Calculated premiums and established payment methods for sales.
- Closed on average of 9 new sales per week.
- Identified and solicited sales prospects in agency databases.
- Evaluated leads obtained through direct referrals, lead databases, and cold calling.
- Modeled exceptional customer service skills and appropriate sales techniques.
- Finalized sales and collected necessary deposits.
- Collected all premiums on or before effective date of coverage.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
- Calculated quotes and educated potential clients on insurance options.
- Reported policy changes and company conditions affecting customer satisfaction.
- Negotiated new and renewal production goals with Owner Agent.
- Addressed on average of 30 customer inquiries and complaints each week.
- Promoted ancillary products to 100 existing and new clients each month.
- Performed various Office Manager duties, including Beginning of Day, client correspondence, calling on other departments for information, training of new hires, bank deposits, and other duties as needed by Owner Agent.
- Specialized in State Farm Bank products and services, as well as Business Insurance Policies.
Education
High School Diploma -
Powhatan High School
1997
Skills
- Inbound and Outbound Calling
- Professional telephone demeanor
- Administrative support
- Medical terminology knowledge
- Good listening skills
- CRM
- Training development aptitude
- Safety and compliance
- Clerical
- Organization and Time management
- Computer skills
Interests
- Reading, Writing
- Animal Rescue
- LGBTQA Supporter
- Family, Friends, Pets
Additional Information
- Virginia Bureau of Insurance: License Number: 595387, National Producer Number (NPN): 8508342
- Virginia Notary Public, Current Commissioned Name: Lauren Kyleen Wallen Registration Number:
7699828 Expires 01/30/2020
Timeline
Viewer Xperience Advocate
RESULTS-CX
08.2019 - Current
Operations Specialist, Customer Service
ESTES FORWARDING WORLDWIDE
05.2018 - 11.2018
Insurance Producer
STATE FARM
07.2016 - 01.2017
High School Diploma -
Powhatan High School
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