Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauren Kay Nute

Columbia,MO

Summary

Dedicated support professional known for a positive and friendly demeanor. Recognized for strong attention to detail, effective communication skills, and an impressive history of tackling diverse and challenging requirements. Proficient in data management, troubleshooting technical issues, and delivering personnel support. Self-motivated individual with exceptional interpersonal skills and a talent for problem-solving.

Overview

11
11
years of professional experience

Work History

Support Specialist

Edward Jones
Remote
01.2024 - Current
  • I support the Branch team members by answering questions they have about the account opening process, as well as any questions they might have about how to maintain the account, so that they can better assist our clients.
  • I do this by answering calls and written communication.
  • I also troubleshoot any issues that might arise in the account due to system errors.
  • Evaluated existing processes and procedures for potential areas of improvement.

Home Buying Concierge

Veterans United Home Loans
Columbia, MO
05.2023 - 12.2023
  • My job as a concierge is a non-licensed member of the loan team.
  • I am here to offer support to the borrower in any way I am able.
  • From general questions, to help getting them connected to a Real Estate agent, providing resources for their move, and helping them complete their homeowners insurance application to get quotes.
  • My job is to take as much stress off their plate as possible during their home buying and moving journey.

Support Specialist

Veterans United Home Loans
Columbia, MO
06.2021 - 05.2023
  • My primary job as a Support Specialist is to assist our Borrowers with any front-facing technical issues they may have with their online portal.
  • Typically, this means troubleshooting normal technical issues within their online accounts.
  • My team is also in charge of all the customer service, marketing, IT-related emails, and social media accounts for the company.
  • Since we are a subset of customer service, we also take normal customer service calls as needed and need to be educated in the general non-licensed VA, FHA, USDA, and Conventional mortgage processes from start to finish, as well as what happens when they are in servicing.

Servicing Coordinator

Veterans United Home Loans
Columbia, MO
07.2020 - 05.2021
  • My job as a Servicing Coordinator was to process all the payments that came through the company, answer any non-licensed questions a borrower might have about the servicing/loan process in general, and perform overall fantastic customer service to our borrowers.

Store Manager

Dollar General
Memphis, MO
12.2018 - 07.2020
  • As a store manager, I was in charge of all aspects of daily store functions.
  • Which may include running a register, completion of weekly general merchandise and fresh trucks, cleaning, and overall customer service.
  • As a manager, it was my job to oversee the store's processes of checking in vendors, scheduling, invoicing, and loss prevention.
  • I was also in charge of building and developing my team for success.
  • As a manager, I am only as good as the team I surround myself with.
  • One of the things I focus on as a leader is emphasizing the importance of working together and achieving goals as a group, as well as recognizing individuals for wins.
  • Overall, customer service was also a major part of my daily job.
  • As a leader, it was important to drive this value each and every day.
  • Our goal as a team was to do whatever we can for our community, be it as small as ensuring a clean environment to shop in, all the way to organizing a drive to help out various individuals/groups.

Assistant Manager

Dollar General
Shelbina, MO
06.2018 - 11.2018
  • I was the right hand of the store manager.
  • I was tasked with supporting the Store Manager with anything they may need in the store.
  • That could range from cashier help, customer service, scheduling, loss prevention, invoicing, hiring, managing store standards, employee development, etc.
  • My job was to ensure the continued success of the Store Manager, Team, and Store as a whole.

Personnel/Training Coordinator

Walmart
Hannibal, MO
08.2016 - 05.2018
  • My job was to ensure the success of the team by being a leader of initial training of new hires and continued development of employees.
  • I was also responsible for scheduling, benefit registration and information, team building, accident record keeping and follow-up, maintaining company values, and assisting the Store Manager in any day-to-day functions they may need.

Jewelry Department Manager

Walmart
Branson, MO
12.2013 - 07.2016
  • I was to ensure the success of the Jewelry, Accessory, Intimate, and Shoe departments by driving in-stock, correct on-hand accuracy, and customer satisfaction.
  • Developed and implemented procedures for inventory control in the Jewelry Department.
  • Ensured compliance with company policies regarding pricing strategies and markdowns.
  • Worked closely with Loss Prevention team to reduce shrinkage rates in the department.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.

Education

High School Diploma -

Macon Sr. High School
Macon, MO
05-2009

Some College (No Degree) - Criminal Justice

Truman State University
Kirksville, MO

Skills

  • Critical Thinking
  • Empathy
  • Communication
  • Attention to Detail
  • Teamwork
  • Flexibility
  • Conflict Resolution
  • Customer Support
  • Active Listening
  • Microsoft Suites (Word, Excel, Powerpoint, One Note)
  • Google Suites (Doc, Sheet, Drive, Meet, ect)
  • Service Now
  • Money Management
  • Data Entry
  • Inventory Management
  • Time Management
  • Help Desk - End User Support
  • Call Center
  • Training and coaching
  • Remote Support

Timeline

Support Specialist

Edward Jones
01.2024 - Current

Home Buying Concierge

Veterans United Home Loans
05.2023 - 12.2023

Support Specialist

Veterans United Home Loans
06.2021 - 05.2023

Servicing Coordinator

Veterans United Home Loans
07.2020 - 05.2021

Store Manager

Dollar General
12.2018 - 07.2020

Assistant Manager

Dollar General
06.2018 - 11.2018

Personnel/Training Coordinator

Walmart
08.2016 - 05.2018

Jewelry Department Manager

Walmart
12.2013 - 07.2016

High School Diploma -

Macon Sr. High School

Some College (No Degree) - Criminal Justice

Truman State University

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Lauren Kay Nute