LAUREN KRISTI PUTTINI
New York,NY
Summary
Enthusiastic and dynamic hotelier with 18 years of experience globally. Proven results in driving guest satisfaction and event satisfaction goals, increasing revenue and streamlining processes. Passionate about participating as the hotel industry continues to grow and develop. Experience in opening hotels and outlets, developing processes and procedures, and driving staff to succeed.
Overview
14
14
years of professional experience
Work History
Director of Food & Beverage Operations
The Ritz-Carlton New York, NoMad
10.2021 - Current
- Oversee 6 Food & Beverage outlets that generate $9 million per year.
- Financial responsibilities - forecast, labor reviews, vendor contracts, month end critiques, owner reporting and F&B budgets.
- Overlook department scheduling, payroll and labor critique.
- Overlook and perform employee reviews, disciplinary actions and training plans.
Director of Food & Beverage
The Ritz-Carlton, Perth
02.2020 - 10.2021
- Oversee 4 Food & Beverage outlets that generated $6.5 million in 2020, $3.9 million YTD 2021.
- Oversee Banquets and Event Management team that generated $2 million in 2020, $1.6 million YTD 2021.
- Developed and executed recovery plan for Food and Beverage department.
- Create Food & Beverage marketing activities and strategies to increase market presence, such as Ritz-Kids afternoon teas, monthly wine dinners, festive events.
- Financial responsibilities - forecast, labor reviews, vendor contracts, month end critiques, owner reporting and F&B budgets.
- Overlook department scheduling, payroll and labor critique.
- Overlook and perform employee reviews, disciplinary actions and training plans.
- Continue to drive excellence in Hearth Restaurant which has been awarded 2 Chefs Hats in 2020 and 2021.
- Awarded Conference Hotel of the Year in 2020 by Australian Hotels Association.
Assistant Director of Food & Beverage
The Ritz-Carlton Georgetown
07.2018 - 02.2020
- Oversaw 3 Food & Beverage outlets as well as banquets.
- Create Food & Beverage marketing strategies and activities to drive revenue and market presence.
- Work with food and beverage leaders to run the day to day operations of the department.
- Develop Profit Improvement Plans for outlets to assist in driving revenue.
- Perform associate reviews, disciplinary actions and training.
- Department scheduling, payroll and labor critique.
- Financial responsibility- ordering, payment of invoices, and month end critiques.
- Developed PAR levels and ordering policies and procedures for all outlets.
- Ensure that all employees have the necessary tools and resources to effectively perform their job.
- Recruit and train new members of the food and beverage team.
- Drive GSS through ensuring brand standards.
Restaurant Manager
Marriot Marquis
01.2017 - 07.2018
- Oversee 95+ associates across 7 Food & Beverage Outlets
- Responsible for departments generating over $10 million per year
- Conduct market research to ensure that prices are in line and attractive to guests
- Created "identities" for all food and beverage outlets. Recreated menu concepts, floor layouts, bar designs, and staff looks.
- Develop Profit Improvement Plans for outlets to assist in driving revenue
- Perform associate reviews, disciplinary actions and training
- Department scheduling, payroll and labor critique
- Financial responsibility- ordering, payment of invoices, and month end critiques
- Developed PAR levels and ordering policies and procedures for all outlets
- Ensure that all employees have the necessary tools and resources to effectively perform their job
- Recruit and train new members of the food and beverage team
- Drive GSS through ensuring brand standards
Restaurant Manager
Gaylord National Resort & Convention Center
11.2015 - 01.2017
- Oversee 50+ associates in In Room Dining (March - January), including assistant managers and supervisors
- Oversaw 80+ associates in Sports Bar (November - March) including supervisors
- Responsible for department generating $3 million dollars annually
- Develop Profit Improvement Plans for both outlets to assist in driving revenue throughout the year
- Perform associate reviews, disciplinary actions and training
- Department payroll
- Associate and management schedules on a weekly basis
- Financial responsibility- ordering, payment of invoices and month end critiques
- Develop and maintain PAR levels in all departments
- Ensure that all employees have the necessary tools and resources to effectively perform their jobs
- Recruit and train new members of the food and beverage team
- Drive GSS goals through ensuring brand standards (BSA).
ASSISTANT RESTAURANT MANAGER
New Orleans Marriott
05.2014 - 11.2016
- Oversee 70+ associates over 4 food and beverage outlets
- Perform associate reviews, disciplinary actions and training
- Department payroll
- Associate and management schedules on a weekly basis
- Financial responsibility for F&B outlets- ordering, payment of invoices and month end critiques
- Develop and maintain PAR levels in all departments
- Ensure that all employees have the necessary tools and resources to effectively perform their jobs
- Recruit and train new members of the food and beverage team
- Drive GSS goals through ensuring brand standards (BSA)
GROUPS AND CATERING SALES MANAGER
Sydney Harbour Marriott
01.2010 - 07.2013
- Lead the Reactive Sales Team with a goal of the hotels Groups and Catering Budget
- Individually responsible for confirming large groups and catering pieces of business whilst maintaining customer relationships
- Account portfolio of local and international accounts
- Responsible for assisting team in developing their own portfolios and ensure that targets are met
Education
MBA - International Hotel Leadership
Torrens University Australia
Sydney, NSW08.2021
Bachelor of Business - Hospitality Management
Blue Mountains International Hotel Management School
Blue Mountains, New South Wales2009
Accomplishments
- Leader of the Quarter, 2019
- Starbucks Store Leader of the Quarter, 2018
- Manager of the Quarter, 2017- Marriott Marquis DC
- 2012 Alumni Rising Star Award
- Australian Hotels Association Finalist for Sales employee of the year 2011.
Timeline
Director of Food & Beverage Operations
The Ritz-Carlton New York, NoMad
10.2021 - Current
Director of Food & Beverage
The Ritz-Carlton, Perth
02.2020 - 10.2021
Assistant Director of Food & Beverage
The Ritz-Carlton Georgetown
07.2018 - 02.2020
Restaurant Manager
Marriot Marquis
01.2017 - 07.2018
Restaurant Manager
Gaylord National Resort & Convention Center
11.2015 - 01.2017
ASSISTANT RESTAURANT MANAGER
New Orleans Marriott
05.2014 - 11.2016
GROUPS AND CATERING SALES MANAGER
Sydney Harbour Marriott
01.2010 - 07.2013
MBA - International Hotel Leadership
Torrens University Australia
Bachelor of Business - Hospitality Management
Blue Mountains International Hotel Management School
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