Lauren L James

Operations Support Supervisor

Northside Hospital Atlanta

03.2013 - Current

Supervised designated support staff, including orienting, training, accountability, and evaluating.
Consulted with department manager prior to administering disciplinary action. Follow up with summaries, notes to file, and/or next steps in disciplinary action process.
Maintained a safe working environment by enforcing safety protocols and addressing potential hazards proactively.
Responsible for Environment of Care weekly department tracers and enforcing Joint Commission guidelines.
Enhanced employee productivity through regular coaching, feedback, and performance evaluations.
Participated in several Northside Hospital sponsored recruiting events, in the efforts to attract top talent for the Surgical Services PreOp Department.
Fostered a positive work culture by promoting teamwork, collaboration, professional development opportunities, and open communication channels within the departments.
Coordinated closely with other departments (OR and PACU) to ensure seamless integration of support services across the departments.
Hired, supervised, developed and trained staff, established and monitored SMART goals, competencies and conducted performance reviews.
Completed bi-weekly payroll for all PreOp staff.
Completed ancillary staff schedules, making adjustments based on productivity.
Provided backup to Family Center Representative desk and Unit Secretary, to step in and assist with various tasks whenever employees were absent or on break.
Delegated tasks to support staff to organize and improve department efficiency.
Submit business invoices to Accounts Payable for uploading to the BancPay system. Approve, deny or reroute invoices to the appropriate reviewer/approver/department.