Lauren L. Ortiz
Summary
Offering a unique combination of knowledge and skills in a variety of areas. Creative and enthusiastic, with proven success in building and managing relationships with peers, co-workers, customers and general public. Excellent attendance with employers. Confident, decisive, and committed to professional growth and opportunity. Dependable, self-motivated, and a quick learner.
Overview
10
10
years of professional experience
Work History
Associate Director of Food and Nutrition
Mount Sinai Beth Israel - Compass Group Management
04.2022 - Current
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
- Assisted senior leadership in managing all aspects of operations.
- Led teams of up to 60 1199 unions workers and 9 managers; supervising daily performance as well as training and improvement plans.
- Set targets for employees to drive company success and strengthen motivation.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Launched quality assurance practices for each phase of development
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Supported health agency inspections as liaison to regulatory agencies on technical and manufacturing issues related to assigned product and processes.
- Oversee 3 different sites to ensure operational needs are met.
Patient Service Manager
Restaurant Associates – Compass Group, Presbyterian Hospital
06.2020 - 04.2022
- Managed team of 30+, schedules and payroll in adherence to budget as well as meeting patient care needs.
- Effectively hire, train, and manage staff, including labor relations, disciplines, and resolving issues
- Coordinate department activities to promote optimal patient care to ensure smooth and efficient operations.
- Ensure policy and procedures are followed.
- Direct involvement in training and management of CBORD Operation Systems
- Mentor leads and supervisors.
- Oversee innovation specific to online retail and patient ordering system.
- Successfully passed Joint Commission, CMS, and NYSDOH; worked continually on readiness for future surveys.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Catering Manager
York- Presbyterian Hospital & ViacomCBS
04.2018 - 06.2020
- Directed all catered onsite and offsite functions to ensure high quality foods served
- Proficient in Catertrax
- Established relationships with vendors, clients and colleagues
- Managed staff budgets, event proposals, and food cost
- Scheduled, hired, trained staff
- Directly worked with the Chef on any special event menus or special request menus
- Ordered & inventoried all food and products.
Restaurant Manager
Rock Center Café / Summer Garden and Bar, Concourse
04.2014 - 04.2018
- Managed Corporate/personal credit card information for small parties
- Hired and trained staff
- Organized group sales, banquets, cocktail parties, menus and delegated staff accordingly to event size
- Performed facility walk through to assess cleanliness and preparation before and after the start of a shift and/or event
- Inventoried of merchandise, captured sales, and conducted orders daily.
Restaurant Manager / Hospitality Coordinator
Patina Restaurant Group, Rockefeller Center
09.2013 - 04.2018
- Coordinated and supervised events, groups, banquets, small and large venues such as weddings, birthdays, anniversaries, engagements, & television productions
- Managed restaurants, The Rink, and over 30+ union and non-union employees
- Maintained the Campus Web Cart that offered various experience packages
- Interacted with and provided customer service for clients of various countries and backgrounds in a fast-paced environment
- Created schedules for various positions within the restaurant for approximately 30 employees
- Inputted payroll for events, group sales and employee labor budgets
- Interviewed, hired, and guided new hires on procedures, paperwork and training.
Rink Manager
The Rink at Rockefeller Center
10.2013 - 03.2017
- Coordinated and supervised events and groups
- Trained and hired staff
- Practiced safe PCI Compliance Policy when handling Corporate/guest credit card information
- Worked directly with guest and exceeding guest expectation
- Increased Lesson revenue and Souvenir merchandise by 80% over last season.
Retail and Dining Room Manager
Cucina & Company, Concourse
04.2016 - 09.2016
- Managed union and non-union staff
- Inventoried of merchandise, captured sales, and conducted orders daily
- Performed facility walk through to assess cleanliness and preparation before and after shift.
Education
BACHELOR OF SCIENCE - FOOD SERVICE/ HOSPITALITY MANAGEMENT
Johnson & Wales University
Abbott Park, Providence, RI2012
ASSOCIATE - SCIENCE- CULINARY ARTS
Johnson & Wales University
Abbott Park, Providence, RI2010
National Restaurant Association Educational Foundation ServSafe Certification ID Number: 20263711, 2021-2026 -
Skills
- Project Management
- Event Planning
- Database Development
- Public Speaking
- Critical Thinking
- Diversity and Inclusion Initiatives
- Food and beverage experience
Timeline
Associate Director of Food and Nutrition
Mount Sinai Beth Israel - Compass Group Management
04.2022 - Current
Patient Service Manager
Restaurant Associates – Compass Group, Presbyterian Hospital
06.2020 - 04.2022
Catering Manager
York- Presbyterian Hospital & ViacomCBS
04.2018 - 06.2020
Retail and Dining Room Manager
Cucina & Company, Concourse
04.2016 - 09.2016
Restaurant Manager
Rock Center Café / Summer Garden and Bar, Concourse
04.2014 - 04.2018
Rink Manager
The Rink at Rockefeller Center
10.2013 - 03.2017
Restaurant Manager / Hospitality Coordinator
Patina Restaurant Group, Rockefeller Center
09.2013 - 04.2018
BACHELOR OF SCIENCE - FOOD SERVICE/ HOSPITALITY MANAGEMENT
Johnson & Wales University
ASSOCIATE - SCIENCE- CULINARY ARTS
Johnson & Wales University
National Restaurant Association Educational Foundation ServSafe Certification ID Number: 20263711, 2021-2026 -
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