Lauren Lau
Summary
Thorough worker with outstanding communication and accounting skills. Knowledgeable in medical software applications. Compassionate, reliable and energetic.
Overview
6
6
years of professional experience
Work History
Medical Office Receptionist
Providence Facey Medical Group
08.2023 - Current
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
Behavior Technician
Mcrory Pediatric Services
08.2021 - 08.2023
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
Student Relations Technician
Learn4life
06.2020 - 08.2023
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
- Provided timely support during crisis situations involving individual students or groups facing challenges both academically or personally.
- Maintained accurate records of individual case files, ensuring confidentiality was upheld throughout the process.
Behavior Technician
Autism Learning Partners, Downey CA
02.2021 - 08.2021
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Enhanced client progress by implementing individualized behavior intervention plans.
- Promoted positive behaviors by reinforcing desired actions and effectively addressing challenging issues.
- Assisted in data collection and analysis, contributing to the ongoing evaluation of client progress.
- Developed and implemented reinforcement systems to encourage positive behaviors.
Data Entry Analyst
The Fundworks
10.2019 - 02.2021
- Collaborated with team members to complete large-scale data entry projects in a timely manner.
- Performed thorough audits of existing databases to identify discrepancies and rectify inaccuracies as necessary.
- Supported company growth by diligently maintaining up-to-date database systems as required by various departments.
- Delivered consistent quality results under tight deadlines, ensuring timely completion of essential tasks and assignments.
Barista
Vons
02.2019 - 10.2019
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Seasonal Worker
Target
10.2018 - 12.2018
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Education
High School Diploma -
John F Kennedy High School
Granada Hills, CA06.2018
Skills
- Record preparation
- Front Desk Operations
- HIPAA Compliance
- Understanding of medical terminology
- Customer service background
- Office Administration
- Patient Scheduling
- Data Entry
- Appointment Scheduling
- Inpatient Care
- Teamwork and Collaboration
- Time Management
Timeline
Medical Office Receptionist
Providence Facey Medical Group
08.2023 - Current
Behavior Technician
Mcrory Pediatric Services
08.2021 - 08.2023
Behavior Technician
Autism Learning Partners, Downey CA
02.2021 - 08.2021
Student Relations Technician
Learn4life
06.2020 - 08.2023
Data Entry Analyst
The Fundworks
10.2019 - 02.2021
Barista
Vons
02.2019 - 10.2019
Seasonal Worker
Target
10.2018 - 12.2018
High School Diploma -
John F Kennedy High School
Similar Profiles
Kenia NavarreteKenia Navarrete
Medical Office Representative at Providence Facey Medical GroupMedical Office Representative at Providence Facey Medical Group
Lauren DensonLauren Denson
Medical Assistant/Lab Assistant Phlebotomist at Facey Providence Medical GroupMedical Assistant/Lab Assistant Phlebotomist at Facey Providence Medical Group
Leatrice JonesLeatrice Jones
FMLA Disability Coordinator at PROVIDENCE FACEY MEDICAL FOUNDATIONFMLA Disability Coordinator at PROVIDENCE FACEY MEDICAL FOUNDATION