LAUREN LONG
Trinity,ALABAMA
Summary
Detail-oriented Receptionist recognized for streamlining operations and enhancing client interactions. Proficient in communication, time management, and customer service, successfully managing multiple tasks in fast-paced environments. Demonstrates a strong ability to connect with diverse individuals, fostering a positive workplace atmosphere and elevating client satisfaction. Aiming to contribute organizational skills to support efficient office operations.
Overview
19
19
years of professional experience
Work History
Receptionist/Money Handler
GENESIS-RIVER CITY CARE
Decatur, ALABAMA
02.2024 - Current
- Greeted visitors warmly and ensured they had a positive experience
- Checked visitors in and directed or escorted to appropriate departments and personnel
- Operated multi-line phone system efficiently while managing high call volume
- Handled frequent work process interruptions with flexibility and poise
- Complied with privacy and confidentiality policies when communicating with callers and guests
- Displayed pleasant and professional voice and demeanor, positively representing organization
- Maintained confidentiality of sensitive information obtained through job duties
Front Desk Receptionist
HUNTSVILLE HOSPITAL URGENT CARE
Decatur, ALABAMA
02.2023 - 01.2024
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
- Performed data entry and administrative duties such as filing, scanning documents, updating databases
- Demonstrated excellent customer service skills by responding to inquiries and resolving complaints promptly and courteously
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed
- Updated client contact information regularly in order to keep accurate records of communications sent out
- Assisted with completion of forms or sign-in procedures
- Opened and closed main office in alignment with established security procedures
- Handled confidential matters discretely by maintaining strict confidentiality policies
- Facilitated communication between departments to ensure smooth operations
Receptionist/Money Handler
GENESIS-RIVER CITY CARE
Decatur, ALABAMA
09.2021 - 01.2023
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Delivered accurate phone messages to personnel with legibly written call-back numbers and names
- Answered questions about organization and provided callers with address, directions, and other information
- Checked visitors in and directed or escorted to appropriate departments and personnel
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees
- Processed incoming mail and packages accurately and promptly
- Signed for incoming deliveries and notified employees of packages
- Performed light bookkeeping tasks such as entering data into accounting software programs or tracking expenses
- Ordered front office supplies to maintain optimum inventory of stock
- Maintained office equipment and reported malfunctions for servicing
- Provided information about establishment, such as location of departments and offices, employees within organization, and services provided
- Prepared outgoing mail and courier deliveries and sorted and distributed incoming mail
- Greeted persons entering establishment, determined nature, and purpose of visit and direct and escort them to specific destinations
Pharmacy Technician
STEVE'S DISCOUNT DRUGS
Moulton, ALABAMA
05.2006 - 01.2013
- Demonstrated knowledge of pharmaceutical terminology including generic and brand names and abbreviations
- Maintained patient confidentiality when handling records and sensitive data
- Maintained pharmacy inventory by restocking shelves, disposing of outdated drugs, and ordering new medications as needed
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction
- Performed administrative duties such as filing documents, answering phones, scheduling appointments, and handling customer inquiries
- Organized work flow in order to meet deadlines for timely completion of tasks
- Complied with state regulations to maintain safe, clean pharmacy
- Selected drug and quantity, delivering items to pharmacist for review and dispensing
- Monitored inventory levels and maintained shelves, stocking with adequate supplies
- Ensured accuracy in data entry into pharmacy computer system while verifying all information prior to dispensing medication
- Assisted pharmacists with compounding medications according to physician's specifications
Education
High School Diploma -
Lawrence County High School
Moulton, Alabama05.2006
Some College (No Degree) - Elementary Education
University of North Alabama
Florence, AlabamaSkills
- Telephone skills
- Organization skills
- Customer/Client relations
- Verbal and written communication
- Professional Demeanor
- Documentation And Reporting
- Performance Improvement
- Information Protection
- Multitasking and prioritization
- Meticulous and organized
Timeline
Receptionist/Money Handler
GENESIS-RIVER CITY CARE
02.2024 - Current
Front Desk Receptionist
HUNTSVILLE HOSPITAL URGENT CARE
02.2023 - 01.2024
Receptionist/Money Handler
GENESIS-RIVER CITY CARE
09.2021 - 01.2023
Pharmacy Technician
STEVE'S DISCOUNT DRUGS
05.2006 - 01.2013
High School Diploma -
Lawrence County High School
Some College (No Degree) - Elementary Education
University of North Alabama
Similar Profiles
Amanda OlenAmanda Olen
Restaurant Guest Service Manager at River City Grill And Italia At River CityRestaurant Guest Service Manager at River City Grill And Italia At River City
Abby LaityAbby Laity
RN Unit Manager at Complete Care/GenesisRN Unit Manager at Complete Care/Genesis
Fauziah SarpinFauziah Sarpin
Cleaner at Genesis Child Care CentreCleaner at Genesis Child Care Centre
Cameron StephensCameron Stephens
Self-Contained Special Education Teacher at West Morgan Middle SchoolSelf-Contained Special Education Teacher at West Morgan Middle School
Jacob CockrellJacob Cockrell
Law Enforcement Officer at Decatur Police DepartmentLaw Enforcement Officer at Decatur Police Department