Summary
Overview
Work History
Education
Skills
Websites
Volunteer
Certification
Work Availability
Quote
Timeline
Hi, I’m

LAUREN M. JOHNSON

Tempe,AZ
LAUREN M. JOHNSON

Summary

Accomplished Behavioral Health Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Efficiently carries out assessments, interventions, and community outreach and collaborated with different parties to enhance support. Passionate about positively impacting organizations and helping clients by providing expert support and navigating resources.

Overview

11
years of professional experience
1
Certification
3
years of post-secondary education

Work History

Sonoran Prevention Works
Phoenix, AZ

Harm Reduction Outreach Worker
03.2021 - 04.2022

Job overview

  • Managed caseload of 30 participants provided comprehensive case management services, created treatment plans, and connected clients to appropriate resources.
  • Increased referral rates by providing excellent service and building meaningful relationships with patients and caregivers.
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Completed required documentation for continued support coverage by insurance companies to meet deadlines.
  • Coordinated referrals for addiction services based on individual client needs and preferences.

Crossroads Inc.
Phoenix, AZ

Case Manager
12.2020 - 03.2021

Job overview

  • Managed caseload of 15 and conducted assessments to determine individual needs and developed personalized care plans to address stated objectives.
  • Applied evidence-based techniques such as behavioral activation, problem-solving treatment, and motivational interviewing to support behavioral interventions.
  • Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.

Native American Connections
Phoenix, AZ

Shelter Support Specialist
07.2020 - 12.2020

Job overview

  • Identified service gaps and located needed resources for individuals, including housing, work placement and other support.
  • Detailed program operations and participant activities with comprehensive recordkeeping.
  • Worked with clients to improve life choices and maximize benefits of programs.

US Congress
Phoenix, Arizona

Congressional Intern
01.2020 - 06.2020

Job overview

  • Successfully handled a caseload of 20 constituents.
  • Communicated with constituents regularly and assisted in drafting federal inquiries to government agencies; monitored and worked to bring 22 requests to successful outcomes.
  • Alerted constituents of government actions and programs by way of newsletters, personal appearances at town meetings, and individual meetings.
  • Conducted legislative research on a wide range of topics

CALSTART

Administrative Assistant/Receptionist
06.2012 - 08.2014

Job overview

  • Served as administrative assistant for 20 professionals.
  • Assisted Marketing Director with event planning and execution for the organization.

Hope & Haven Family Services
Mesa, Arizona

Behavioral Health Technician
06.2022 - 05.2023

Job overview

  • Facilitated dialogue between participants, family and program workers to provide best possible program and individualized program.
  • Prepared and led support groups for patients.
  • Met with patients individually for biofeedback sessions.
  • Oversaw support groups for 25 clients suffering from addiction.

Education

Arizona State University
Tempe, AZ

Master of Science from Public Administration
08.2020 - 05.2023

University Overview

Arizona State University
Tempe, AZ

Graduate Certification from Addiction And Substance-Use Related Disorders
12.2021

University Overview

Arizona State University
Tempe, AZ

Bachelor of Science from Public Service And Public Policy
05.2020

University Overview

  • Minored in Psychology
  • Member of Dean's List

Arizona State University
Tempe, AZ

Certificate from Public Administration And Public Management
05.2020

University Overview

Skills

  • Microsoft Office Suite: Word, Excel, PowerPoint, Outlook
  • Treatment planning
  • Case Management
  • Motivational Interviewing
  • Interdisciplinary collaboration
  • Client needs assessments
  • Clinical Documentation (EMR/EHR)
  • Community outreach
  • Organization and Time Management
  • Substance abuse experience
  • Crisis Intervention
  • Discharge Planning
  • Patient Assessment

Websites

Volunteer

Volunteer
  • Reinventing Re-entry - 2019
  • Future for Kids Mentoring Program -2018
  • Center for the Study of Race and Democracy -2018


Certification

  • Level I Fingerprint Clearance Card - 2021
  • Substance Use and Addiction-Related Disorders- 2021
  • Forensic Peer Support Certification- 2022
  • Peer Support Certification, Crossroads - 2021
  • CPR Certification - 2021
Availability
See my work availability
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Quote

Everyone you will ever meet knows something you don’t.
Bill Nye, the Science Guy

Timeline

Behavioral Health Technician
Hope & Haven Family Services
06.2022 - 05.2023
Harm Reduction Outreach Worker
Sonoran Prevention Works
03.2021 - 04.2022
Case Manager
Crossroads Inc.
12.2020 - 03.2021
Arizona State University
Master of Science from Public Administration
08.2020 - 05.2023
Shelter Support Specialist
Native American Connections
07.2020 - 12.2020
Congressional Intern
US Congress
01.2020 - 06.2020
Administrative Assistant/Receptionist
CALSTART
06.2012 - 08.2014
Arizona State University
Graduate Certification from Addiction And Substance-Use Related Disorders
Arizona State University
Bachelor of Science from Public Service And Public Policy
Arizona State University
Certificate from Public Administration And Public Management

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