Lauren M LeDrew
Freeport
Summary
Full-time employment within the business community as a Manager/ Assistant Manager, a position where I can put my extensive office experience, public relations and customer services to good use. Hard working, highly motivated, reliable and a loyal team player with over 11 years of public relations, customer service and clerical experience.
Overview
18
18
years of professional experience
Work History
Guest Services Coordinator
American Cruise Lines
07.2023 - Current
- Handle Guest inquiries, requests and complaints in person and being able to deduce and handle the issue properly.
- Work with other departments, ships and corporate to ensure cohesion of company policies and procedures are being followed by negotiating, problem-solving, or escalating an an issue deemed necessary
- Gather and analyze guests feedback to help improve our guests experiences
- Keep accurate records of all guest accounts
- Crew payroll
- Planning and executing a crew night for all crew members regardless of age or diversity to ensure moral remained well for all
- Oversee each departments crew members, and motivate them to achieve goals
- Be proficient in relevant software, such as CRM systems and ticketing platforms
- Have basic computer skills, including using email, word processing, and spreadsheets.
- Arranged transportation to and from local airport and transit centers for guests and their luggage
Assistant Case Manager
Matrix Community Outreach Center
09.2020 - 04.2023
- Worked with homeless, diverse and low-income populations to assist in coping with mental health, substance abuse and recovery issues.
- Maintained up-to-date and accurate contacts and progress note records.
- Completed intakes and assessments on clients to determine needs and eligibility for services and public benefits.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Handled confidential and sensitive information with discretion and tact.
Asst. Pre-K Teacher
Childcare Network
08.2018 - 04.2019
- Prepared for lessons by gathering educational materials and setting up equipment.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Encouraged children to interact with each other and participate in group activities.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Organized snack time and nap hours.
Server/Bartender
Beef O'Bradys
09.2015 - 08.2018
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Office Manager
Office Manager/Bookkeeping/Sales Associate
02.2007 - 06.2011
- Updated reports, managed accounts, and generated reports for company database.
- Initiated residential prospective tenants rental application
- Conducted credit and background checks on prospective tenants.
- Lease agreements
- Collect rent
- Initiated paperwork on late and/or delinquent tenants
- Initiated paperwork to remove a non-paying tenant
- Kept up-to-date account of all records having to due with AMG Realty, LLC
- 4 years of experience as an Office Manager & Bookkeeping role in multifamily housing
- Business Taxes
- Certificates of Completion Real Estate School from Hondurus College
Education
General -
Cypruss lake highschool
Fort Myers, FLundefined
Okaloosa Walton Community College
Tax Preparer Certificate - Taxes
Liberty Tax School
Fort Walton Beach, FLReal Estate School Completion Certificates - Real Estate School
Hondros College
Cleveland, OHSkills
- Exceptional communication
- Preparing payroll
- Complaint Handling
- Quality controls
- Recordkeeping abilities
- Business Correspondence
- Accepting payments
- Guest relations expertise
- Guest complaint resolution
- Sales and Upselling
- Basic accounting
- Event Staffing
Timeline
Guest Services Coordinator
American Cruise Lines
07.2023 - Current
Assistant Case Manager
Matrix Community Outreach Center
09.2020 - 04.2023
Asst. Pre-K Teacher
Childcare Network
08.2018 - 04.2019
Server/Bartender
Beef O'Bradys
09.2015 - 08.2018
Office Manager
Office Manager/Bookkeeping/Sales Associate
02.2007 - 06.2011
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Okaloosa Walton Community College
General -
Cypruss lake highschool
Tax Preparer Certificate - Taxes
Liberty Tax School
Real Estate School Completion Certificates - Real Estate School
Hondros College
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