LAUREN M MENDES
Shapleigh,ME
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Hardworking employee with multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Logistics Manager
Cyntex
New Canaan, CT
01.2023 - Current
- Coordinated and monitored inbound and outgoing deliveries, keeping abreast of delays and other issues.
- Implemented cost-saving measures such as route optimization for shipments.
- Organized distribution networks including trucking fleets, warehouses, and third-party vendors.
- Managed day-to-day operations related to receiving, storing, packing, shipping merchandise.
- Developed and managed logistics strategies to improve the efficiency of operations.
- Reviewed invoices from carriers and vendors for accuracy prior to processing payments.
- Negotiated contracts with carriers for optimal pricing on transportation services.
- Maintained high standards of internal and external customer service.
- Worked collaboratively with customers and staff at various levels.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Maintained relationships with key stakeholders like customers, suppliers, distributors.
Manager
Green and tonic
Rye, NY
12.2019 - 01.2023
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Conducted quality, timely performance feedback and performance appraisals.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
Logistics Coordinator
Knichellogistics
Gibsonia, PA
03.2020 - 03.2022
- Relayed information between drivers and recipients regarding ETA and potential delays.
- Analyzed client orders and available personnel to plan and execute within client needs and expectations.
- Liaised with internal and external customers to drive timely delivery of goods and orders.
- Dispatched information to service providers to schedule freight movement.
- Logged, processed and followed up on merchandise authorization shipments in databases.
- Managed paperwork and necessary information required for client shipments.
- Analyzed client orders and deadlines with available driving personnel to plan and execute assignments.
- Collaborated with warehouse and other entities to coordinate physical movement of products between internal sites.
Bilingual Campaign Agent
Sitel SA
, Colombia
01.2019 - 01.2020
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Handled translation calls with open and clear communication skills to quickly get to root of each issue.
- Leveraged multilingual skills to review, record and organize written data from variety of sources.
- Met or exceeded sales goals regularly by consistently promoting relevant items to callers.
- Responded to customer inquiries to drive highest level of customer service and develop and continually enhance relationships.
Marketing Assistant
Everestour SAS
, Colombia
01.2015 - 01.2018
- Marketing area coordination support Bogotá
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Assisted in organizing promotional events and tradeshows.
- Partnered with marketing team to create original content for social media channels.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Au Pair Program
Au Pair
Philadelphia, Exton, United States
01.2014 - 01.2015
- Enforced rules to teach good manners and maintain safe environment.
- Maintained organized and clean children's areas.
- Regulated children's schedules to balance rest, learning and play.
Education
Administrator - International Marketing and Logistics
Sabana University
01.2020
Delaware county community college
01.2015
Bachelor -
Franciscan College of Viceroy Solís
01.2012
Skills
- Sales Techniques
- Marketing
- Project management
- Systems and automation applications
- Computer skills
- Planning & organizing
- Analytical
- Conflict resolution
- Supervision and training
- Economic analysis
- Purchasing and planning
- Team oversight
- Communication skills
- Cost analysis and savings
- Proficient in Exel
- Customer experiences
- Budgeting and cost control strategies
- Top talent recruiting, hiring and retention
- Vendor relationships
- Transportation Management Systems
- Carrier Negotiations
- Domestic Freight Management
Languages
Spanish
Native/ Bilingual
Portuguese
Elementary
Timeline
Logistics Manager
Cyntex
01.2023 - Current
Logistics Coordinator
Knichellogistics
03.2020 - 03.2022
Manager
Green and tonic
12.2019 - 01.2023
Bilingual Campaign Agent
Sitel SA
01.2019 - 01.2020
Marketing Assistant
Everestour SAS
01.2015 - 01.2018
Au Pair Program
Au Pair
01.2014 - 01.2015
Administrator - International Marketing and Logistics
Sabana University
Delaware county community college
Bachelor -
Franciscan College of Viceroy Solís