Summary
Overview
Work History
Education
Skills
Timeline
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Lauren “Mekenzi” Mitchell

Lauren “Mekenzi” Mitchell

Selmer,TN

Summary

Lauren “Mekenzi” Mitchell Customer service extraordinar with the ability to develop strong customer relations! Sales and marketing professional with 10 years of experience in digital and print marketing, project management, account management, and relationship development. Experienced in writing documents, customer service, project selection, planning, promoting, and execution.

Overview

10
10
years of professional experience

Work History

Brand specialist/ assistant manager

Sun Tan City
02.2013 - 05.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Developed strategy to increase sales and drive profits.
  • Monitored security to protect employees, customers and property.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Owner/ Stylist

The Beauty Shop, LLC
02.2023 - Current
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Trained and developed team members to build human capital.
  • Discovered areas of improvement by generating quarterly operational and sales reports.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Established foundational processes for business operations.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed day-to-day business operations.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.

Sales Associate Team Leader

AT&T Mobile
10.2013 - 02.2015
  • Trained and developed new sales team associates in products, selling techniques, and company procedures.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Solved customer challenges by offering relevant products and services.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Achieved or exceeded company-defined sales quotas.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Stayed current on company offerings and industry trends.
  • Maintained current knowledge of evolving changes in marketplace.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Kept detailed records of daily activities through online customer database.

Owner/operator

Antlers And Arrows Boutique
08.2013 - Current
  • Responsible for the setup of events, to include any troubleshooting, and breakdown of events requiring hands on or technical support
  • Supported over 100 events annually, which ranged form less than a dozen participants to thousands of participants in different locations.
  • Tracked store inventory and coordinated new purchases to keep adequate merchandise on hand for sustained sales.
  • Oversaw merchandising strategies to effectively showcase beauty products with eye-catching displays.
  • Created comfortable and inviting boutique environment to make customers feel welcomed and happy to make purchases.
  • Empowered customers to make informed decisions by educating on product and service offerings and current industry trends.
  • Prepared yearly and quarterly budgets as well as effective strategies to consistently meet financial targets.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Trained and motivated employees to perform daily business functions.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Gathered data from appropriate sources to assist in determining customer needs and requirements.
  • Developed and formatted PowerPoint presentations using advanced elements.

Education

In Progress - Business Administration And Management

Jackson State Community College
Jackson

Some College Accredited Hours - General Studies

The University of Tennessee - Martin
Martin, TN

Cosmetology License - Beauty And Cosmetics

D.A.Y College of Cosmetology
Henderson, TN
04.2019

Skills

  • Statistical Data Gathering
  • Executive Calendars
  • Staff Development
  • Retail Operations Management
  • Consulting
  • Overseeing Employees
  • Customer Relations
  • Recruiting and Interviewing
  • Cash Deposits and Receipts
  • Closing and Contract Negotiations
  • Google Drive
  • Customer Service and Satisfaction
  • Team Motivation
  • MS Office Proficiency
  • Document Preparation
  • Client Observations
  • Scheduling
  • Client Service and Support
  • Writing and Editing

Timeline

Owner/ Stylist

The Beauty Shop, LLC
02.2023 - Current

Sales Associate Team Leader

AT&T Mobile
10.2013 - 02.2015

Owner/operator

Antlers And Arrows Boutique
08.2013 - Current

Brand specialist/ assistant manager

Sun Tan City
02.2013 - 05.2015

In Progress - Business Administration And Management

Jackson State Community College

Some College Accredited Hours - General Studies

The University of Tennessee - Martin

Cosmetology License - Beauty And Cosmetics

D.A.Y College of Cosmetology

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Lauren “Mekenzi” Mitchell