Lauren Monica Sanchez

• Managed large parties (20-50 guests) and catered events.
• Oversaw six-table sections while maintaining upselling strategies - Specialized in Italian cuisine and beverage pairings.
• Poured beers and provided bottle service with product knowledge.
• Gained a strong understanding of Italian food culture and dining customs.
• Handled restaurant opening and closing duties.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Informed customers of daily specials and signature menu items.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Delivered food orders promptly and courteously.
• Upheld high standards of sanitation in accordance with health department regulations.
• Greeted guests and provided menus.
• Prepared checks, itemizing total meal costs and taxes.
• Accurately recorded orders on cash register and point-of-sale system.
• Took orders from customers accurately and in a timely manner.
• Provided exceptional service to high volume of daily customers.
• Promoted desserts, appetizers, and specialty drinks to optimize sales.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Handled money transactions accurately while following company procedures for handling cash payments.
• Operated POS terminals to input orders, split bills and calculate totals.
• Communicated effectively with kitchen staff regarding customer allergies or special requests.

• Sold curated items via Depop, Poshmark, and eBay
• Wrote engaging product descriptions and styled listings
• Tracked fashion trends, handled customer relations, and negotiated deals
• Managed packaging, shipping logistics, and self-marketing

• Engaged in collaborative research projects, contributing to scientific papers and presentations.
• Recorded data from experiments into a computer database system.
• Conducted data entry, analysis, and lab prep for university projects.
• Led group discussions, reviewed journal articles, and maintained safety standards.
• Assisted in academic coding work and GoFundMe project development.

• Ranked #1 in sales; contributed 1/16 of store revenue.
• Managed an entire patio (10-table section) independently.
• Educated customers on menu items, ingredients, and pairings.
• Supported the opening of the first Tula’s location, a Dion’s sister company.
• Sampled and promoted new seasonal food and cocktail menus
• Delivered high-level service in a fast-paced, upscale dining environment.

• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Performed opening and closing duties such as setting up the dining area, restocking supplies.
• Served food and beverages to patrons and confirmed complete orders.
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.

• Developed and maintained relationships with regular customers, recognizing preferences and anticipating needs.
• Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
• Greeted customers and took orders for coffee drinks, food items, and other beverages.
• Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
• Recommended pastries and sandwiches to pair with customers' beverages.
• Created complex, hand-crafted beverages based upon customer preferences.
• Maintained calm demeanor during high-volume periods while maintaining the drive thru.
• Stocked shelves with ingredients needed to make coffee drinks.
• Trained new baristas on company policies and procedures regarding food handling safety standards.
• Collected payments and provided accurate change.

• Managed class scheduling and studio-wide supervision.
• Oversaw store merchandise, emails, and parent communication.
• Maintained cleanliness and order of the dance studio.
• Managed student attendance and provided support for children on-site.
• Advertised studio events and helped coordinate performances and recitals.

• Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
• Investigated and analyzed client complaints to identify and resolve issues.
• Handled sensitive information in a confidential manner.

• Provided safe, reliable transportation for a middle school student.
• Maintained a punctual schedule and ensured supervision during transit.

• Followed established schedules for vehicle servicing, cleaning, and maintenance.
• Maintained strict compliance with safety rules for passenger and driver protection.