Yardi
LAUREN M. WALLACE
Hudson,NH
Summary
Goal-driven and resourceful commercial real estate professional with 15+ years of experience overseeing operations, analyzing financial documentation, optimizing asset value, and conducting risk assessments. Proven record in managing contracts, complying with legal regulations, and leading teams to consistently deliver exceptional service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Accounting
CRE Management, LLC
01.2022 - 06.2024
- Successfully managed financial oversight of 10M SF industrial portfolio of 86 properties in New England, South Carolina, and Tennessee.
- Oversaw property operations for 70 properties in New England, demonstrating high competence and efficiency.
- Effectively supervised team of seven (7) accounting and eight (8) property management professionals, fostering collaborative and productive work environment which led to 30% increase in team productivity and 25% reduction in operational costs.
- Spearheaded efforts and collaborated with legal counsel to produce new property services agreement incorporating current insurance requirements and industry practices, thus reducing exposure across portfolio.
- Successfully implemented accounts payable process with controls, resulting in more accurate general ledger, reduction in reclassifications, and 50% increase in payment processing. This initiative led to 30% improvement in financial reporting accuracy.
- Successfully reduced corporate overhead by effectively managing corporate credit cards of 40+ employees.
- By reclassifying expenses to correct property entities, reduced unnecessary overhead costs and improved financial reporting significantly.
- Mentored property managers to monitor, problem solve, and escalate issues at properties through training, clear protocols, and open communication, resulting in more initiative-taking approach and fostering collaborative atmosphere.
- Through lease analysis and process implementation, additional tenant revenue was recaptured in corresponding period per GAAP, resulting in accurate financial reporting and increased revenue.
General Manager
Seyon Management, LLC
01.2020 - 01.2022
- Direct oversight of 6.7M SF of mixed-use, industrial real estate in Northeast market.
- Established policies and procedures to streamline operations for newly formed management company.
- Coordinated with team to convert MRI data from prior management and implement Yardi platform, creating budgets for all properties and setting up leases and recoveries for each tenant.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Assisted in purchasing seventeen properties totaling 1.3M and recap of 17-building portfolio totaling 1.9M SF in 12 months.
- Streamlined financial reporting of multiple client deadlines.
- Implemented operational strategies and effectively built customer and employee loyalty.
Senior Property Manager
Madison Marquette Real Estate Services (formerly PMRG)
11.2014 - 12.2019
- Directed management of 10M+ SF of industrial, mixed-use, flex space in MA, NH, CT, NJ, and PA.
- Prioritized and managed requirements of 10+ clients and 60+ tenants.
- Engaged in due diligence for selling eighteen properties and acquiring twelve properties in 12 months.
- Collaborated with Operations and Construction Management teams on capital and tenant improvement projects.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
Property Manager
Yale Properties USA
05.2001 - 06.2014
- Managed Cross Point, 1.2M SF Class A office building, developed operating budget, and successfully managed expenses within 3% of budgeted objectives.
- Implemented energy initiatives resulting in Energy Star rating and 40% savings over five years.
- Reduced paid claims and kept insurance costs stable by increasing digital surveillance, establishing preventive procedures, and proactively addressing potential liability.
- Coordinated over 440K SF of tenant improvements and $2.5M, 150K lobby renovation within 24 months in 24/7 facility.
- Launched a web-based work order system resulting in streamlined communication, accurate insurance compliance, measurable response time, and a 25% increase in tenant service revenue.
Education
Bachelor of Arts (BA) - Communications
University of Massachusetts Amherst
Amherst, MASkills
- Budget Optimization
- Due diligence
- Financial Forecasting
- Lease Analysis
- Contract Negotiation
- Building operations
- Performance Improvement
- Process Implementation
- Risk Management
- Client Relationship Management
- Financial Analysis
- Portfolio Management
- Compliance Monitoring
Certification
- Real Estate Broker License, Commonwealth of Massachusetts, 01/01/98, 01/01/25
- Real Property Administrator (RPA), Building Owners and Managers Institute (BOMI), 01/01/04
Software
Kardin
MRI
Building Engines/Prism
Microsoft 365
Timeline
Director of Accounting
CRE Management, LLC
01.2022 - 06.2024
General Manager
Seyon Management, LLC
01.2020 - 01.2022
Senior Property Manager
Madison Marquette Real Estate Services (formerly PMRG)
11.2014 - 12.2019
Property Manager
Yale Properties USA
05.2001 - 06.2014
Bachelor of Arts (BA) - Communications
University of Massachusetts Amherst
- Real Estate Broker License, Commonwealth of Massachusetts, 01/01/98, 01/01/25
- Real Property Administrator (RPA), Building Owners and Managers Institute (BOMI), 01/01/04
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