Lauren Nimphius

• Assist families, counties, and other agencies who call to navigate their Basic 245D Waivered Services programs.
• Monitor and manage, as needed, general Basic 245D department email account and phone line.
• Communicate with counties and families daily to coordinate services.
• Maintain program required documentation, including processing of Basic 245D Annual and Intake paperwork.
• Conduct Basic 245D Sixty Day Service Evaluations.
• Coordinate service delivery with other members of the Accra Basic 245D Waivered Services team, as well as other Accra departments.
• Explain sometimes difficult concepts, including Direct Support Staff employment and timecard processes, verbally or in writing, to families and coworkers

• Answer inquiries by explaining desired information; researching, locating, and providing information
• Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Respond to requests for information by documenting and appropriately routing information internally or by providing information to the caller

• Supported children (ages 4 and 2) in play activities, meals and snacks, hygiene and socialization
• Assisted with light housekeeping duties as well as running errands and dinner prep
• Helped with Grandmother's needs such as housekeeping duties, running errands and transportation to Doctor's appointments

• Company Overview: Day-Program for adults with intellectual disabilities
• Created and implemented activities that interested participants served, such as: art, music, language, travel, games, math, etc
• Coached and assisted participants at their respective job sites
• Managed a caseload of 16 participants by completing necessary paperwork, meeting and communicating with members of their teams, being their advocate, creating goals, etc
• Day-Program for adults with intellectual disabilities